Carnival Cinemas Refund or rebook my ticket

Dear team,

Worst experience faced at big cinema ulhasnagar 3 i accept my fault that i lost my hard copy of ticket print of ticket was taken around movie name kala date 22 june 2018.
I showed them receipt of movie ticket booking snap , even the guy at the box office ticket counter recognize me but didn’t allow me inside .
The senior person told me to wait outside for 15 min and deposit 100 rs at the counter i reached there 15 min before but as i dont have cash they didnt accept me inside.
How can one miss starting 15 min of movie if he has paid full amount.
I have attached all snap of payment receipt and booking details.
Need immediate action on this case, on every friday i watch latest movie in your cinema only never visit any other theatre.
U are loosing one precious customer for sure keep this money with, i have not created any scene at the counter but faith was the thing the employee should have shown on me. Deeply hurt felt embarrased if u want to refund then refund or keep the money as an donation.
Worst worst worst utter worst.

As watching movie is my hobby felt very bad.

Best regards
Airtel employee