Carnival Cinemas Refund or rebook my ticket

Dear team,

Worst experience faced at big cinema ulhasnagar 3 i accept my fault that i lost my hard copy of ticket print of ticket was taken around 9.pm. movie name kala date 22 june 2018.
I showed them receipt of movie ticket booking snap , even the guy at the box office ticket counter recognize me but didn’t allow me inside .
The senior person told me to wait outside for 15 min and deposit 100 rs at the counter i reached there 15 min before but as i dont have cash they didnt accept me inside.
How can one miss starting 15 min of movie if he has paid full amount.
I have attached all snap of payment receipt and booking details.
Need immediate action on this case, on every friday i watch latest movie in your cinema only never visit any other theatre.
U are loosing one precious customer for sure keep this money with, i have not created any scene at the counter but faith was the thing the employee should have shown on me. Deeply hurt felt embarrased if u want to refund then refund or keep the money as an donation.
Worst worst worst utter worst.

As watching movie is my hobby felt very bad.

Best regards
Manish
8698580330
Airtel employee