club factory Money debited but order not placed

Date 09/12/18

I paid for a product worth rs 1268.33 on club factory through net banking SBI via INB avenues. Money was debited but order not placed.
Details of transactions:

Thank you for using State Bank Internet Banking. Reference No. for Avenues India Private Ltd transaction of Rs. 1268.33 from A/c ending 2289 on 09-Dec-18.
Reference No: ############IGAEXYBBD8

Please credit back my money

club factory refund of my 2 orders

Respected sir
complaint about 2 orders
1)i have returned the item ON 28-10-2018 bearing order number SO56803648 AND COURIER NUMBER IS SON 18102315072127313
the item is also delivered to their warehouse but till date refund is not intiated
2) another item order number is SO58527924 and courier number is SON18111901241101424
iam unable to contact them from my registered mobile number ( may be they have blocked me) but when trying from another mobile it is immediately connecting
even after contacting them through another phone their response and their behaviour is very very worst and un explainable.
kindly make steps to initiate refund my amount including penality for delay

club factory Not refunded my money

I have ordered products from club factory which was different from the pictures and quality was poor after that instantly I hv applied for return , which I have received on 2 Nov.. On 3 Nov. the club factory picked up those products.i hv paid amount of RS. 2255 to club factory and and the amount of RS. 2065 they are saying to refund but they didn’t refund till now.i hv called them from last 10 days but no response from their side.plz help me to get my refund. Mob. No. 8949661496
Name Ankita Gupta
AWB no. 2440810421875

club factory Refund didnot receive from Club Factory

I have returned a shirt in Club factory as the size of the shirt is too small. They have a policy of returning goods instead of exchanging. Once the goods have been returned, the delivery boy told it will take 3-4 days for the refund the money but it has become more than 15 days. Still didn’t receive any refund nor any call from Club factory.
ORDER ID – SO57810729

RETURN ORDER ID – SON18110304032214332