Credit Card ECPP service Deactivation

Dear Customer,

This communication is with reference to our discussion on 04/12/2018 for your membership IA4786800.
We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers – 1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for any further assistance.
Assuring you of our best services at all times.

CPP Team

Credit Card wrong debit cheque amount Rs11128/-

I holding a SBI credit Card No:############ 2169. I have received Statement for the month of September 18 and have paid Rs.11128/- vide my Cheque No:372390 drawn on Textile Co-op Bank Ltd., BJ M Road Bengaluru Branch. In the Statement for October 18, it was shown that theCheque 372390 amount of Rs.11,128/- was recieved and credited. Again, in the November 18 Statement it was claimed as " Cheque 372390 Un paid reversal-Wrongly cap" and claimed the amount of Rs.11,128/- for payment. On verifying with my Banker, they have informed that no cheque was returned and in fact the Cheque 372 390 for Rs.11,128/- was paid on 15-11-2018 to SBI Credit Card. They have issued a Certificate in this regard which attached herein. They have also claimed Rs.718.17 as Finance charges and Rs.129.27. Please look into the matter set right the wrong debit of amount Rs.11,128/- and other charges.

Credit Card Unclaimed Transaction money deducted from my Card


I made a transaction of 62100Rs on 4th of Aug from my credit card ################ but It was not credited from my credit card.
When I called to your customer care on 6th of August and as per them the transaction which I made was unclaimed. So you executive told me that it will be credited to my card so I don’t need to pay it. But when I checked my total due, I found that the amount of 62100 was added in bill. I called again to your customer care and they told me that I have to pay this amount as the merchant have claimed the amount. But when I checked with Merchant the amount was not received to them. Also I did not receive the statement last month.
I would request you to please look into this matter. I will not make the single payment until this issue is not resolved.
Arun Joshi