DIMC NEW DELHI 110002 Non Delivery of Registered Letter sent by India post

Hi,

Kurukshetra university has sent an important document to Canada on 6th Nov 2018.This document has not been delivered in Canada till today i.e 27/11/2018. This delay has resulted in delay in getting VISA.
Tracking number is RH629707882IN and i have already registered a complaint on india post website and Complaint number is 10008944388.
Current status shows it is at Location: DIMC NEW DELHI 110002
Event Details For : RH629707882IN Current Status : Insert item into bag (Otb)
Date Time Country Location Event Type Mail Category Next Office Extra Information
08/11/2018 16:54:37 India DIMC NEW DELHI 110002 Insert item into bag (Otb) Air
08/11/2018 16:38:20 India DIMC NEW DELHI 110002 Receive item at office of exchange (Otb) Air
06/11/2018 10:12:59 India Kurukshetra University S.O Receive item from customer (Otb) Air
Please look into this matter as this is very important to me.
REgards,
Vijay

DIMC NEW DELHI 110002 ITEM STUCK AT DIMC NEW DELHI 110002 since 24-05-2017

Dear Sir/Madam,

I have sent my package from the Netherlands dated 4 may 2017 however I can see through tracking that the Item is stuck at DIMC New Delhi 110002 since 24-05-2017. It is VERY IMPORTANT DOCUMENT which has to be deliver to addressee within certain time. I am totally in lost. I don’t know what has happened to my package since then. Can any please update me for the same. I would highly appreciated.
contacted me with following

[email protected]
Tracking code:RN357553662NL