I M using the IFB washing machine from last 1996.
Ist Washing machine purchased in 1996 & regular getting AMC & also got the calls & massage from customer care for AMC & renewal on or before the expiry of warranty period & your service Engineer Person Mr Sandeep – location at Mauli Jagran Chandigarh. This can be located thru my registered mobile no 9888277994.
& then I purchased a new washing machine Elite Aqua SX 7 kg 12000 RPM on DOP 27/10/2013 but the same got commission during 2015.
as we were not stationed at Panchkula & travelling from Panchkula to Haridwar & back fortnightly /monthly for a day .so did not felt to get commissioning of the machine & & finally got commissioned during 2015. Now as per PUNCHED in your books
DOP- 27/10/2013 & DOI 27/102013 & DOE 26/10/2018
we have not got any call for getting AMC from your customer care / your SERVICE office Or from your Engineer That machine AMC is to be done ???
On 29th/30th April when made a complaint then Mr Sandeep visited on 30th & seen & reverted that will get repair on next day
& NOT EVEN MENTIONED THAT YOUR MACHINE IS NOT IN AMC 0or the part will cost you Rs 4216/-
on 2nd April 2018 Came & replaced the part & demanded the cost & then advised for AMC
Now As a regular AMC getting on old machine for more then 10 years since the expiry of Warranty why your office is not communicated FOR AMC or informed ???
It is breach of trust of your company & of your service Engineer regularly visited & repaired the machine . this is really shocking to me & shall out of Rs 4216/- of the part value .
Now your Service Engineer just want sell the various product descaling chemicals etc which they bring in their bag & way or other want insit to the customer to buy ??
Request to review this complaint & get the refund of my paid amount.
thanks & Looking forward to your reply .
Mob no 9888277994.