Emitra payment fail refund hetu

1- 15-Dec-2017 (15-Dec-2017) TO TRANSFER
INB i-Collect 050534266558032IGACNXKXH0 1,215.00 SBI

Transaction Status Successful 2.Transaction Posting Date 15 Dec 2017
Transaction Value Date 15 Dec 2017
Description PG/282203266561961/CITRUSPAY/
Input Branch JAIPUR
Debit Amount 1,215.00
Credit Amount –
Currency INR
Reconciliation Reference S31709634
Transaction Type E-Payment Debit
ye transection fail huaa tha lekin mere account se pese kat gaye the jo abhi tak refund nahi hua hai 1215 do bar fail huaa or tisri baar success huaa isliye pese 3bar kate or chalan ek bar jama huaa

Emitra Refund issue

11th of may,I have done a online payment for bill deposit of electricity via emitra by my idbi bank debit card ,payment has been deducted from my account but discom department has not received the bill amount. Please give me the refund asap.
Details are
Bank transaction id :s43809213
Bank : idbi
Card type :Rupay {debit card }
Amount : 1144
Card holder : om prakash
Gateway of payment emitra via bildesk

With regards
Om prakash suthar