Ro uts brought 8 months back has been repaired 12 times yet ur technical team is not able to solve it I have been cheated by being faulty product and repent buying ur ro uts product as ithoght that faber is a mnc and good company hence send aproper techanical who can identify &solve it
My mobile no is 9480069250
We had bought a faber cooking range for Rs 34,000 7 months before and from the beginning itself there was a complaint for the first burner, some noises were coming and the first burner is bursting like anything with heavy sparks. Since we had bought from kannankandy electronic store, Perinthalmanna we initially filed a complaint both through the phone and in person. But the response they provided was such an insulting type and disgusting. By disappointment we approached faber customer care but unfortunately we didnt get justice. Faber people also responded to us badly with a very light response. If they cant provide sny service why people are employed over there just to irritate others, is it so? They simply mocked and made fun out of us. We were not asking for a free service but we bought a product due to our bad luck.we have even contacted Mr Bini Bhaskar , who is the kerala head assistant manager and Mr Vishnu , but the response was more or less the same, through words th!
ey tried to console us, nothing else! We are really fed up by this, we were using the faber product before also but there was no issues but this time our fate we bought from kannankandi, perinthalmanna and faber . But one thing is there, if some human damage occurs you people have to definitely answer for this and there wont be a bail for this.Once a faber technician itself came to our home and told that there was a bend in the burner hub and its a manufacturing defect. Those things have to be managed by yourself.
Now there is no way, we are directly going to file a complaint in the consumer court regarding cheating by faber group and also kannankandi , perinthalmanna branch. We want the product to be replaced at any means with full payback.
I had purchased Faber chimney and cooking range we registered our call for installation as per company policy.after installation was done. Technician also guided us regarding cleaning contract. As we where satisfied with the scheme we signed the contract
After few months our tenant stared complaining about oil leaking from chimney ,speed issue, also she had to light the burners with a lighter .she even contacted authorised toll free num for same. No technician visited at our residence.
My tenant even tried calling Faber local manager Sunil Mehta. He too ignored and said he will call back with some solution till date no solution. And the amount which I paid for cleaning contract was Mehta income. Faber do not pay well to there employess I think so they bully customer by cleaning contract
Faber has almost non-existent service. We have been waiting for a week for service for our microwave. Whenever I call customer care, they say a technician will arrive ‘today’. This happens everyday.
Better not to buy Faber products as you will struggle if there is any problem.
Dear Sir / Madam,
This is to your kind information and need to do the needful…….
We purchased Faber products But we are facing so many problems with your products. Recently there is a problem in one of our inbuilt Micro wave and we raised a complaint on 8th January 2018 with complaint No : 1801082642638. after 15 days one person came and replaced a part and suggested to change a motor. Immediately we accepted to change the part. After several complaints, today your service guy came and brought a motor which is not suitable for the unit. And also discussed several times with your Hyderabad service center owner Mr. Srinivas and your Hyderabad company executive Mr. Surendra. My complaint is not solved even after 5 months. I maid a complaint on
9 Feb with No : 1802092691478,
22nd Feb with No : 1802222710562,
4th Mar with No : 1803042724573
and 5th Apr No : 1804052772785 and more.
How many days I need to wait and how many times I need to call to your customer care to solve a small problem of a Micro oven. Every time your staff is giving falls commitments. 30 days back Mr. Srinivas said that, he will solve the problem in 48 hrs. after 52 hrs, I called him reg progress, …. he didn’t respond and immediately he switched off his mobile. Every time when I called … they are telling a new story.
This is shame on your path………. your company appointed this type of employees and service managers.
Please let us know in how many years your people rectify the problem.