flipkart Fake iphone xs delivered

In evening ekart courier delivered me the product. When i saw the phone the back of the phone was broken, so i called flipkart vustomer care and they told me that i should ho to authorised apple store for replacement with invoice copy. When i went there the person at apple store told me that its a fake product. When i told this to flipkart they said my problem will be resolved by 24th october but as i have buy this product under buyback offer i had to give my primary phone in exchange. Now i am widout any phone right now and suffering many problems in my professional life and going through mental trauma. I want them to resolve my issue as soon as possible

flipkart OD113634965933618000

Dear Sir/Madam

i would like to informed to you that i am book one TV through Flipkart on 14 Oct 2018 but still showing order, can we know why it’s and when it’s pick & pack or ready to dispatch, so request you to please check and update the current status on urgent basis.
last time i am discuss with customer care of flipkart to know about status as per customer care executive she is unable to provide the status to us when it’s dispatch from Flipkart side.
My humble request to you please give the current status on urgent basis
Ashis Panda

flipkart Cheating by offering a wrong product

I have ordered an inverter AC (1.5 ton) from Flipkart on big billion days through credit card payment. They delivered me a wrong product with different invoice (bill) and took 2000 for installation. Now when I have raised a complaint to replace it with the original product which is in the replacement policy period, they are refusing to do so and even they are denying to provide me a original invoice (bill) of the product they already delivered.I am unable to do anything against them please help as soon as possible.

flipkart Non delivery of prepaid order

I had ordered Asus Zenfone Max Pro M1(6 GB, 64 GB variant) on 10.10.2018 from Flipkart and prepaid the order by paying Rs 11698/-. When I checked the status of my order(Order Id OD113604124589272000) on the Flipkart app, it showed that the phone was out for delivery on 12.10.2018.
2. I received a call from Mobile Number 9354798953(True caller shows the name as ‘Babu’) on 12.10.2018 at around 4 pm. The caller told me that he is from Flipkart delivery services(Delhivery) and need to deliver my parcel. I told him to come to the delivery address mentioned on the parcel( My office address i.e. Room No. 404 A, C Wing, Directorate of Estates, Nirman Bhawan, Central Secretariat, New Delhi-110001) before 6 pm(office closing time). I called him at around 5 pm to enquire at what time he will come. He told me that he will call me back and let me know. I left my office at 6 pm. When I reached my home, he called me at around 7 pm asking me to collect my parcel. I told him that I have reached my home and requested him to deliver the parcel on next working day(15.10.2018) between 10 am to 6 pm. He once again called me at around 8:30 pm and told me that my parcel has been delivered. I asked him to whom he has delivered the parcel. He said he don’t know because! his friend Amit has delivered the parcel.

3. I thought he must be some bogus caller, otherwise this is no procedure that my parcel will be handed over to someone else without even informing me and against my request to deliver it on next working day(15.10.2018). I asked him what has he delivered. He told me that he has delivered Asus Zenfone Max Pro M1(6 GB, 64 GB variant). I immediately got suspicious how did he know what was inside the parcel when the outside cover just mention the name and address of the recipient. I told him to immediately take back the parcel and deliver to me on 15.10.2018, otherwise I will complaint on Flipkart. He replied in an arrogant voice that I can complaint on Flipkart.
4. I immediately called on Flipkart customer care to complaint them about the Fraud. The customer care executive raised a complaint against Complaint Number IN 1810122101012344577. I asked him to raise the matter at high priority and direct the delivery boy to immediately take back my parcel. The customer care executive stated that the matter will be resolved by 18.10.2018.
5. I have been a long time customer of Flipkart and never witnessed fraud like this by a delivery boy (Delhivery delivery boy). This is a clear cut case of stealing my mobile phone by Delhivery delivery boy(Mobile Number 9354798953), otherwise he would have never known what was inside the parcel with such accurate specifications i.e. 6 GB variant of Asus Zenfone Max Pro M1. Further, the delivery boy would not be able to provide the proof of delivery to me(my signature), since he has not delivered to me and kept the phone with himself. I don’t know the back end process of Flipkart and Delhivery and how I was sent the message of ‘delivered’ when the delivery boy has not even got signature from me. This way the delivery boys can do as much fraud as they want on the prepaid orders.
6. Even though I was sure that the Delhivery delivery boy with Mobile Number 9354798953(True caller shows the name as ‘Babu’) is a Fraud and he had not delivered my package, I thought that I should confirm the same in my office (Nirman Bhawan) to be 100% sure. Today (15.10.2018) I have confirmed everywhere in my office including Central Registry, Post Office and CISF Control Room. Everyone said that the e-commerce delivery boys are not allowed inside the premises of Nirman Bhawan by CISF personnel for delivery of parcels, then how can the delivery boy deliver my parcel inside my office i.e. Nirman Bhawan. Further, CISF Control room said that the personnel of CISF manning the main gate do not accept any delivery from e-commerce delivery boys until and unless the parcel belongs to one of their personnel and if anyone from e-commerce is claiming that he has delivered the parcel to CISF personnel, that do not belong to them, then a FIR can be registered against the deliver!
boy. Further, the Delhivery delivery boy is not picking up the phone from the past two days, even though I have tried umpteen number of times. Every time he just disconnects the phone call. This confirms his misdeed.
7. I ordered this phone to gift it to my wife on 17.10.2018. I had already requested Flipkart to provide me an immediate resolution and provide me the same phone by 16.10.2018. I, further request Delhivery to make an internal inquiry against the delivery boy and get an FIR registered against him and get him arrested for the mental harassment I have suffered due to my phone being stolen by him. I, further request Delhivery to coordinate with Flipkart and provide my parcel at the earliest.
Hope for a quick resolution from Flipkart and Delhivery.

flipkart fraud call and massege

sir i have call by 7362840568 and message by HPFLPKRT Message is you win a 1st prize mahindra xuv with 1480000 for flipkart online shopping your lucky coupan number 07516 contest and registration charge deposit rs 8500 only helpline number 7362840568 office no. 18002006168
and my mobile no. is 8765653792 sir ye hum garibo ke sath majak karte he to kripya enhe kathin sja de

flipkart My order(OD113341627858415000) is not delivered on time. Its still pending

Hello Sir/Ma’am,

I have placed an order(OD113341627858415000) on Online Shopping Site for Mobiles, Electronics, Furniture, Grocery, Lifestyle, Books & More. Exclusive Offers! on 10 Sep 2018. Got an update for delivery date as 12 Sep. Later on, got to know that due to some mishap happens with delivery boy order delivery is delayed. That’s OK, sometime it happens. I started follow up with customer care and got to know that my order will be delivered by 17 Sep 2018. I was very angry that my order delivery was going to be delayed by 5 days. I kept following with customer care on phone and twitter and was getting same reply every time that my order will be delivered by 17 Sep.
Now today was 17th Sep and today in the morning I called the customer support as I expected my order delivery, but customer support executive told me that they won’t be deliver my product and asked me to cancel the order.
They asked me to place a new order.I denied to cancel the order as I have waited already for 5 days.
This type of phones is only available on Flipkart. Also this product is coming with flash sale and went out of stock within a second. As they asked me to place a new order so today(17 Sep), it was the sale day so I tried once again but unable to do that as it went out of stock.
Now they have my money since 10th Sep 2018 and not delivering the product which they are liable to.
They are saying that in these type of rare scenarios, they can’t do anything. I asked them to add same product in my cart as this is flash sale but they are denying for that as well.
Also,when I ordered this phone there was some HDFC bank offer was going on so I bought this phone INR 500 cheaper and now that offer has gone. Hypothetical, if I ordered a new phone today I would have paid 500 more for same product which I was getting cheaper earlier.
What a customer can do now? Flipkart stopped replying my mails & tweets.Showing unfair trades and complete negligence towards a customer.

Nishant Tripathi