I have 4 Mbps plan but the speed is very low… Hardly 100 kbps …. Do something or return my money
I am facing huge connectivity issue with GTPL broadband. My net is down for almost 15 days. I have registered complaints several times but none is resolved yet. Customer care number remains busy all the time. I am very very much disappointed with the services and felt cheated.
I am a Broadband user from last 2 years & facing a issue with the service provider as from last 7 days my broadband is not working….after so many follow ups with my service provider & lodging a 3 complaints still issue not resolved….& For 2 complain they already closed without resolution….refer below complain number I raised Today morning
"Dear MITTAL SHAHYour Service Request ID is:2631693, Regarding CONNECT/DISCONNECT, Your work is in Progress.Thanks GTPL."
Need help to resolve the same….
My user id : mittal_84
Registered Mobile number : 9099980680
Location: Thaltej, Ahmedabad
Thanks & Regards,
Email : [email protected]
Internet gets fail 5 to 7 times in week. They are not able to resolve this issue. Customer support number always on busy tone. This time internet is not available since one week. They have not resolved still this issue me and every time they not complaint with new number. So that no pending complaint remain in their records. I have taken one year plan, 5 months are passed but hardly I got internet availability for 3 months. They should redeem amount of customer. Worst service ever I have seen.
Name: Mainak S Haripiyas
Customer No: BB385901
I took the broadband internet plan of 2mbps. When i took the plan then agent gave the scheme for (6months + 3months) Plan now my 6 months period is over, due to lost of payment receipt they couldn’t be able to renew the plan, Please help me to resolve.
Your service is wrost service, you do not have good connectivity, speed, local technical support, call center service people suggest one single line – remove your cable, switch off your device, start up again by doing reverse, I am suffering last 4 month, every week I lost your connecting 2 times, I politely asked your customer care please give Permentally solution for this mater. But no one doing anything till today.
When you taking advance money from us that time you giving about your service, is it your service?? I think you cheat your customer and theft them money.
Once you get money from customers, then GTPL does behave like who are you? We do not know you??
It’s totally fraud company ,not providing service as per plan.
If you not able to provide right service, according to plan u offer, please close the company and stop to make fool to customers. Do not cheat people by giving fake promise.
We have been the customer of GTPL since last more than 2 years. Before 10 days we filed complaint of line not working(although we have been facing the issue since last more than a month) but your executive did not turn up since day before yesterday. Before he came for trouble shooting he gave excuses to come and visit my place tomorrow or morning or evening but he didnt turn up until day before yesterday.
Day before yesterday as soon as the GTPL technician went and we switched on the wifi the whole line blasted and electricity went away. I am trying to ask the GTPL customer care to send someone asap but they too give false promises and do not wish to do anything. This people are cheater and scammers. Be aware of them. My customer ID is usha204.
Please refund the money else social media will be the only option we will be left with.