Innova Crista Theft of Navigation chip

Hi….I am Dr. Vinita Jain. My father Dr. Bimal Jain had bought Innova Crista HR 20 AG 8617 in 2016 from Hisar. The car went for accident repair on 23rd April 2018 to the Hisar Malik Toyota. We got the car back on 3rd May 2018.
When we tried to use navigation after 2-3 days we found that the navigation chip/ card is missing. On contacting the dealer …we got the reply that they have no idea and we ourselves might have lost it. We don’t even know how and where the chip is put. And now we need to pay 11000 plus Rupees to buy a new one. I called your customer care executive to track the location of my chip so that I can trace it and nab the guilty. But the customer service refused. If God forbid I or my family was lost or kidnapped with the car and we ask you to locate the car then will you reply like this?What’s the point of the chip if you can’t track it in emergency situation.
I request you to please trace my chip/ card so that I can know who is the culprit. I am hoping for cooperation from you so that the culprits are nabbed and these things don’t happen with other customers. Thanks.
Vinita Jain

PAYTM MALL Denied to reimburse the cashback

I had purchased a TV from PAYTM MALL on 08.06.2018 with order # 5329016019 under the offer "ICICI Credit Card 10% additional cashback". I was full fill all terms & conditions. as I eligible to get cash back.
Now PAYTM customer care is denied to reimburse the cashback, saying that you have placed the order on zero cost EMI, so you are not eligible for ICICI 10% cash back.
The reason of rejection was not mentioned in PAYTM Mall portal as well as ICICI Credit card portal. herewith I am attaching all T&C from both.
Where is my fault against the rejection of additional 10% cash back?

Epfo karnal non receipt of pension

ON RECEIPT OF PENSION
Sir,

I have submitted my life certificate with Punjab National Bank, nehru place, Delhi on 22 Nov 2017 vide pramaan id number 1073663755. Regret to inform that pension from May 2017 onwards has not been credited so far. You are requested to look into the matter and release the pension at the earliest informing me. Thanking you.
Amrit Kaur
PPO Number : HRKNL00002658
Mob : 9871611099