Hathway Internet is not working due to faulty modem

Respected Sir/Madam,

I have taken new Hathway broadband connection. I have done complete payment for 1 year. They have installed old faulty modem, that gets disconnected frequently.

I raised complaint number of times, their customer care raise ticket and close it without resolving problem. In my society other Hathway connection works fine only problem is with my connection.

Now I am fade up with this issue. Internet is not working since 1day and i am facing same problem frequently since i have taken hathway connection.

Broadband: Hathway
Name: Gaurav Borole
Hathway Account number: 1175295506
Mobile no: 9762167605

Please help me to get this issue resolved or ask them to refund my money I will go for another broadband service.

Hathway Daily calls and messages quoting offers

I am getting daily calls and numerous messages qouting offers. I have disconnected and repeatedly raised requests to stop calling. But still they are calling and speaking rudely if i ask them not to call. Even I am getting transaction initiation messages and OTPs for my LazyPay account for hathway broadband recharge without my consent.

Hathway Worst CC Team executive aaproach

I’m writing this mail to bring your notice,i’m going to disconnect my broadband account from today itself, because i got irritated from your tele calling team,i received more remainder call from your end (offer,due date and etc).I informed to your CC Team to mark my number as do not disturb mode.But no one do that and everyone said at the time of calling, sorry sir here after i will mark this and no one make a call to your number.(mail raised on : Wed, Jul 10, 2:33 PM (8 days ago)

Account No : 1155129356

Response from Helpdesk:
Dear Customer,
We regret the inconvenience caused.
We have escalated the complaint to our concern team.
Our team will reach out to you.(Mail received on :Jul 10, 2019, 5:47 PM (8 days ago)

Second Mail Raised from my end:(Jul 17, 2019, 10:26 PM (16 hours ago)

Dear worst customer service team,

Please make ensure, here after don’t make a call to my number regarding offer,recharge and etc, If you made a call I’m going to use unparliamentary word.

But still i received a call from CC team, Guys do you know about customer satisfaction.


Vadivelu Mookan
Room no 361 ½, Vakola Pipe line,
Gavdevi Indhira nagar,
Santacruz East,
Mumbai 400 055

Dear Sir / madam,
This is to inform you that One of our area cable operator in the name of Vishal Cable, he is charging the GST bill for each and every customer but he is not providing the GST bill for the same, several time I have asked the GST bill, he replied the main Hatchway cable operator not providing the GST bill to me, how come I will give the GST bill to you, I said ok no problem I will put the mail to concern department.
I hope the concern department will take proper action against to them, Please do the needful at the earliest. Cable Operator Address:
Vishal Cable – contact no: 098200 93544.
Vakola Pipe line,Gavdevi Subhash Nagar, santacruz east, Mumbai 400 055

Thanking You,
Yours faithfully,
Vadivelu Mookan
+9198920 47414