Bought ac from Hitachi 3days back, defective product ,never functioned properly, installation team told remote is faulty then after remote replacement told two cards are faulty,I am not ready to accept this faulty ac at any cost
I paid for a new ac and don’t have a need to accept the faulty ac for the cost of new.if no prompt action is taken,legal course will be my wayout
I purchase 2 nos Hitachi Invert er AC from Reliance store on 8/4/2018 and the Installation was done by them by some untrained professional, who could not install it properly and t damaged the AC. The matter was taken up with Reliance Digital Customer and they responed today i.e 3/5/2018 and the technician told us that there is problem with the Gas as it was leaked during the initially installation and take up matter again. I am not able to use the AC for nearly 1 month after purchase and don’t know when it will set right. Any Body can Help?.
This is to the reference to the complaint 18052205532
I did an AMC for my AC paying Rs 5310 from Sept 2017 to Sept 2018. It was told to me that fully comprehensive AMC is around Rs 3800 but since your coil not in good condition better to have it the coil included and it will cost you Rs 5310. I did the same.
The amount was paid through the cheque and document was provided to me. When one day my AC was not working I called the technician, he told me that your AC is not in AMC. I contacted the management service and after the discussion, it was found the service center which did this AMC was shut down and their data got corrupted. So, they don’t get these details uploaded. However, since my cheque was already cleared in the name Hitachi, they issued the AMC.
But now the strange part comes. My coil is not working and now they say, it is not covered in your AMC.
Although they told me that fully comprehensive AMC is of Rs 3895 and with the coil, it is Rs 5310. They are really sick. The Hitachi guy told me that this should be included but the franchise staff says
it will not be included. If you had your data corrupted and why should I suffer for this.
Really don’t know whom to talk, since the support is very weak.
9810452307 [email protected]