Hitachi AC Faulty AC with defect

I bought Hitachi AC in Oct 2017 from Snehanjali Miraroad east model number RAU514AWD. Initially i received defective outdoor unit without any GAS and which was replaced with another outdoor unit. Even after that there was Gas leakage continued and during April 2018 entire fittings were changed. However GAS leakage did not got removed. This has caused lots of inconvenience to me and my family. Now also GAS leakage is detected by the technician and he asked to replace the indoor unit coil. From 2 Sept 2018 i have been following up with service team over telephone & emails but there is no resolution so far. Now being very high temperature in Mumbai i have been troubled a lot, in addition again and again we have to offer the AC for repair is also becoming matter of inconvenience for us.
Executives give false promises that follow up team will call you with the updates but no one is calling.
In spite of my repeated complaints and followups, there is no action.
At lease need to refill the gas on priority before the faulty part is replaced.


AC & Remote Handset are DEFECTIVE

I bought AC on 23.05.2015 with product description Split AC-HIT-1.5 Ton 5 Star with product code – RAS518HUD-SE150C40376 from its Dealer (i.e. ELECTRONIC PLAZA, M-12, Kalkaji, New Delhi) with total cost of Rs.44,750/- (cost of AC + Installation charges = 42,500+2,250/-). It is surprisingly to be noted that MRP shown as Rs. NOT FOR RETAIL SALE. It is not understandable to me. How it is?
After a period of one year from its purchase, its remote & AC is not working properly i.e. they are defective. I complained many times to the dealer about the defects and also contacted the Hitachi Company Executive on the numbers provided by the dealer. In this regard, two visits have been made from the executive ‘Hitachi Home & Life Solutions ADITYA SERVICES, Shot No. G-77/2, Kalindi Kunj Road, Shahin Bagh, New Delhi – 110025 on 11.07.2016 & 13.07.2016 and charged total payment of Rs.2,350/- (1,850 + 500). But no satisfactory action appeared as the same problem exists again. The company’s technical person visited us twice, but he did not solve the problem. I have made a complaint on 29.03.2017 which is registered vide call number 17032908492. However, no one attended the complaint so far.
To sum up, the AC & remote does not work at all.

Kindly have my AC & Remote replaced.


Mobile No. 9013851818
L-2/116B, DDA Flats,
Kalkaji, New Delhi -110019.

Hitachi AC Hitachi gave old remote at the price of new one

Hi Team Hitachi,

I raised a call regadring faulty AC remote. The service guy from XYZ company( Third Party) play with the remote and told me that it can be repaired with Rs. 750.
With my full faith on Hitachi I gave my remote. On the same day he told that it can’t be repaired you have to buy new one and it costs Rs. 1200 .
Finally I agreed to buy new remote. Today they came and gave us some second hand remote(scratch in screen).
Is the support we can expect from hitachi?
If problem is not resolved within 48 hours I will simply go to the consumer forum and will let this thing in social media.
Call No 17052406872
Registered Ph no : 8697730551