hitachi air conditioner Worst service

I made a complaint of Hitachi AC not working on 10th October 2018. I was told a part would be replaced and i would be charged for the same. Its been 14 days since then and noone has visited us to change the required part of the Air Conditioner. I have made complaints several times but nothing has happened. My service request no. Is 18101002465. This is serice at its worst. Thanks Abhishek Pansari

Hitachi/Air conditioner Unsatisfactory service

This is a complaint about the poor service provided by the servicing department of Hitachi Air conditioners. I have asked for servicing twice in past one year and have got poor service Firstly ,they don’t come on time.Secondly, the people who service your A.C are not trained. They spoiled both of my Air conditioners which were earlier in proper condition. After the servicing have been provided,A.Cs stop cooling. This is the last time I have bought Hitachi. I am never going to buy product from this company.

hitachi air conditioner No response

We have taken one year AMC (Annual Maintenance Contact) for our Hitachi Air Conditioner. There is some issue with the remote control of the air conditioner due to which we are unable to operate it. The replacement of the remote control is covered in the AMC. We made the complaint on customer care 3 weeks ago. They visited once, and when they found that the remote control needs to be replaced with a new once, they said they will come again and give the remote in a day or 2, since they didn’t have the new remote that day. But its been more than a week now, and we haven’t received the remote yet. Also, no response is there from the company. We made further complaints but they said they will remind the team again. No action​ is taken for our complaint. Worst experience ever.

hitachi air conditioner Aircondition Damaged By Service Engineer. No Service Even After a Month

I had placed a request on 17.4.17 for Ac not cooling with the service centre. The complaint was closed without resolving the issue. Another complaint was lodged on 24.4.17 against which the technician took out some spares from the air condition for repairs. After waiting for long, when the air condition was not repaired, the problem was discussed with Sheetal from the company. But no action was taken. The matter was even escalated with Mr. Abhilash & he confirmed getting back to me on 15.5.17 by 2:00 p.m. But again there was no response from his side also. After continuous follow ups from my side, the technician again made a visit for repair, but ended up damaged other spares of that air condition.
I have been following up again & again for the repair but no action has been taken from the companies side till now. Its been more than a month now from my first complaint but the air condition has yet not been repaired from your side.
On the contrary, the other spares have also been damaged by your technician. I am really surprised & disheartened to receive such a response from a company like Hitachi.
The Air Condition has been badly damaged by the service engineer. The complaint was thus escalated on 19.5.17,6 25.5.17 & 29.5.17 at various levels but no one has bothered to resolve the issue or has made a contact with me till now.
I will suggest everyone never to buy this brand if you are looking for a service backup. The company is least bothered to look into the problems of the customers. Amit Sarawgi
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