I want to money back

I want to my money back. I already send my documents by courier and they also show reach in Chennai address but when i check on track my pan card there only shows waiting for physical documents and i try lots of time to contact customer support but the website is like fake never contact. I attached here my payment receipt and also attache my courier track results who shows my documents reached there. Reference no. PAN 2018040930822
Mobile number 8770760045
Please return my money and stop making fool to ppls.