I have booked tickets return tickets for New Delhi – Hyderabad as scheduled on 14.7.2018 and 16.07.2018; for which PNR was ZYY77Q and J11JP respectively on 26.03.2018. However, due to some unavoidable circumstances, I had to cancel the tickets.
I requested assistance from IRCTC air for the refund vide e-mail dated 9.04.2018, to which response was received that the refund is in process.
However till 10th May, as no refund was received and a gentle reminder to IRCTC air was sent requesting for looking into the matter.
However, the response received from the executive was very unofficial with just one liner that it has already been refunded. Since then I am being harassed with very unofficial e-mails to my requests.
On my request for transaction id & date of refund so as to check with my bank, they reverted back with response that I need to provide the bank statement from the date for booking till today (3 months). No e-commerce organization has authority to ask for bank statement of customer unless its absolutely required under special conditions, so it was objectionable and inappropriate. So requested for refund transaction id & date of refund so that I can check with my bank. But the executives refused to provide me with even refund reference id.
However, to my requests nothing happened and I had to provide the 3 months bank credit statements to irctc.air. But much to my dismay, the executive failed to understand and whimsically responded back with telephone call that "there is no debit for the air tickets, so no refund will be credited".. How un-thoughtful that statement was, it need not be said. I explained him that it was a credit statement for 3 months to check that whether the refund amount has been credited to my account and if money had not been debited how would I have got my tickets reserved and how in the first place you claimed to have refunded my amount then??? To this query the executive asked me to provide all the debit & credit statements for 3 months and said that its against the policy of his organization to provide the refund details to customers and swapped the phone. I tried calling back many a times, but the phone was not responded. .. Asking for customer’s 3 months bank statement with personal details is authorized but sharing the refund details like transaction id, date & amount is unauthorized as per IRCTC air Customer care executive as according to him this is his organization’s policy.
All these is going on since 10th of May through 27 e-mails and very arrogant, unprofessional and most in a most un-official behaviour of official. Mr. Hemant Bhatt. I was provided the transaction id without date by another official. I tried checking with the transaction id, but could not trace any refund.
Further, the customer care no also is never received by the customer care executives, every time you call, it says all our executives are busy attending other customers, kindly call later. But I couldn’t get connected since one week now, I don’t know whom they are helping.
I requested Mr. Bhatt so many times to pass on my request to some higher authority, which also has not been considered till date.
While searching on google for some contact details of IRCTC senior dealing officials on the matter, I came to learn that may customers has been harassed for refund and refund seems to be a big issue with a whole lot of customers.
In my case, after 29 communications and exchange of e-mails, it seems that as if this is some kind of forgery or cheating that irctc executives are trying with their customers, otherwise what would be the reason not share the refund transaction details with the customers who are 1 degree beneficiaries. Every other e-commerce portal like shopping sites share absolute every refund details with their customers & never ask for customer’s bank statements. If refund is a problem with irctc air, it should stop that policy and make tickets non-refundable rather than claiming for refund for cancelled tickets & also they should subject their satff to some orientation programs so as to have better client/customer interface.
It is required that matter is seriously looked into & appropriate action may please be taken as this type of customer relation ship does not suits a esteem organization like IRCTC.
And I would also want to know if asking for customer’s 3 months bank statement & not providing refund transaction reference details is unauthorized is authorized as per policies of IRCTC as claimed by its official.
Your kind cooperation on the matter is anticipated.
Hi, my Self Amol, I was cheated for 14650/- Rupees by Miss Pooja singh Contact :+91- 9646362463 164-5000399
G.T ROAD SCF124 2ND FLOOR
NEAR SWEET MILAN
BATHINDA PUNJAB 151001
Web site : www.hduet.com
They offerd me a job to work for Atlas constructions(website – atlasconstruction.co.za) in Cape Town South Africa (Registration Number -############/13) for 2years and according to this job profile they took my all education & Experience certificates along with Passport & Resume’s soft copys and also they arranged telephonic interview from South Africa (Mob – +27875504334 Name – Sumit Dutt) and he took my interview exactly according to my Job profile that’s why I trusted on them blindly.
After an interview they arranged the date for my medical examination at Balaji diagnostic and took 6000/- Rupees medical fee, then after some days they sent me the job offer letter and also sent the account number to transfer the consultency fees 8650/- on below mentioned Account Hduet overseas
A/c no – ############
So, I transferred the same but know 1&1/2 months gone but I didn’t gate the visa yet, so,I started to search about the company and Consultancy and I got below information.
1) Atlas constructions this company’s registration number is fake you can also cheak on cipc eservice.
2) company’s website also fake because atlasconstruction.co.za & hduet.com both website’s are managing by same user and same address you can also check on scamadvisor.com
3)That company is not exist in Cape Town South Africa you can also check in google map.
So, don’t trust on them they are so professionaly making fool to all people who wants to work abroad.
As the aircel has withdrawn uts services…. I lost my network and so not able to port ut as am not able to get udc code as even the aircel stores have been closed in hyderabad.My aircel was a very old numver of.mine using from many years and is into all official transactions.It has become difficult without.Kindly help me out regarding this. My emaul id : [email protected]
State – uttar pradesh
City – Muzaffarnagar
Block – Charthawal
Town – Charthawal
Road name – Dudhli to alamgirpur
The road is in very bad condition. It has been years since it was made. Since then no work has been undertaken. We, the people of Muzaffarnagar are helpless. Please help us…..that roads needs strict maintainance.
I am Vaishnavi My Marriage With Sai Krishna Has Been Cancelled On April 20 Due to his parents Scilly reasons
before 4 days they informed to my family that we are cancelling the marriage we don’t want your daughter now Sai Krishna also obeying his parents words
i am helpess basically he is good natured guy.
i went ps there they agreed to give our money back which we spent for engagement & marriage arrangements. they gave money to us & left me but i want Him
we both engaged its an arranged marriage
pls i want him back help me
I have ordered chudithaar sets through shopping Zone. Once I received a parcel from them I seen that the materials are not cotton as they telecasted in channels.i have paid material cost and courier charges. Then I called their number and asked for exchange. They done the exchange but this time when I Stitched and weared the material. It got damaged within a day and very worst. All the materials are damaging if we pull in hand. Then I called them asking exchange for other material but they asking to send the material in advance buy paying courier charge our own and after one week they will try to change..why they are not exchanging the material as per policy that they showing in ads.
Material cost – 1300
1st time Courier cost – 400
2nd time courier – 400
Yesterday i filled the form of RPSC PGT (ENGLISH) 2018 . Fees has been deducted through emitra but didnot get any application id and still it is showing to fill the form. I tried all nos to contact u . Iam attaching files . There was an error occuring .kindly check out my problem asap . im sending u details
narration 12607893 – EMITRA
cheque no ############
DATE 10 JUNE 2018
PLS DO NEEDFUL
This is to bring to your notice that i have ORDERED A DIE CAST model Porsche on 3rd June 2018 and the commitment date was 11th June 2018.. (Order no ID OD212489166432762000)..i wanted the Product for my sons birthday 0n 12th June 2018..to my surprise i received a teddy soft toy on 11th June 2018..is it the service of Flipkart..
Its playing on somebodys sentiments..when i called the helpline number they are telling it will take 48hrs to register the complaint and then someone will come and pick the product..not a good service from online retailer flipkart…