IRCTC Money deducted but ticket not booked

I have booked ticket on 11.04.2019 for Delhi to Katra, made the payment through UPI handle. Payment was debited from account but Transaction got failed and ticket not booked. I have taken confirmation from bank about settlement and they confirmed that the payment has been settled on the same day.
I have sent many mails to customer care of IRCTC dept. but each and every time their response is "we have forwarded your mail to concerned dept" but till date that concerned dept has not reverted yet. 2 months have been passed but no single response on that complaint.
Even on call they are giving same reply "forwarded to concerned dept."

Details of ticket are attached herewith.
Posted here for resolution purpose.

IRCTC Payment deducted but booking not made

I booked two air ticket for Delhi – Lucknow sector and return on 22. 5. 2019 in Indigo Airlines through IRCTC portal. Payment for Rs 9598.87 debited from my debit card on 14.5.2019 at 14.13 hrs but tickets were not booked.There is no communication from IRCTC on this failure. Need Compensation.

Rajeev Agrawal
A3/2, III Floor,
Janak Puri, New Delhi -110058
9717351515

IRCTC Ticket Not Booked

TICKET IS NOT BOOKED DUE TO ERROR "PENDING FROM BANK END" WHILE BANK SHOWS AMOUNT DEDUCTED. Please do the needful.

Ticket ID: 3802643
PNR Number :
Reservation ID: 100001809672323
Train No./Name: 12931 / ADI DOUBLE DECKR
Ticket Type: E-ticket
Booking Date: 02 May 2019
Email: [email protected]

Awaiting for your positive response.

Thank you very much in advance.

Regads
Ajaykumar