MYNTRA Item not delivered, but still charged and No refund

I have ordered two items and made online payment. Myntra has not delivered my ordered 2 items, but delivered ONE wrong item. I have asked to return the wrong item and refund the complete amount (of 2 items, as I have already paid it). Myntra has taken back the wrong item and refunded only half amount. It’s been two months I am chasing customer care guys to refund my complete amount, as I have paid for TWO products and NEITHER OF THE PRODUCT IS DELIVERED TO ME. But these guys are sort of useless, no response and no solution from them.

MYNTRA Fraud by myntra

Dear sir,
I ordered vishudh kurta on Myntra of Rs. 802. Kurta has not been received till date but Myntra website says it is delivered 1 month back.I didn’t get any message/call/email earlier informing about delivery.Yesterday when i checked Myntra website and saw status as delivered i called Myntra people to inquire about the same.However, they refused to take my complaint saying that kurta was delivered on 30.10.19 and now the time to lodge complaint h yuas expired. They produced a fake slip with fake signature saying that they had proof that kurta was delivered.I request your kind help in getting my money back from Myntra.

MYNTRA Exchange product was not delivered

I created an exchange request for 3 kurtas as i was having fit issues. The delivery agent came to my place and picked up the 3 products, when i told him that it is for exchange, he told me that the product will be picked up first sent to warehouse for quality check and then i will be getting the new exchange products. Before giving him the products, he showed us the pickup request on his phone where the 3 kurtas images were displayed. After confirming he is the Myntra delivery agent, we gave him the products. After that i did not get any update so i create a case with Myntra support. It’s been 40 days now and the issue is still not resolved. When i was calling Myntra to check on the status, they told me nothing can be done from their end as the product was not picked up by Myntra delivery agent. After insisting that it was picked up by Myntra agent, the escalation manager gave the delivery persons number and asked me to talk to delivery agent. I spoke to the delivery pe!
rson and he told me that he was the one to pick up the 3 products. So if the delivery team has picked up my product why can’t myntra track it down and resolve the issue? Myntra is simply saying that they can’t do anything from their end. So does this mean i wont get a refund or the exchange product?? the delivery person is told me that he was the one to pickup the product and for some reason it was showing as return request to him instead of exchange request. Is this my fault? No sms or email confirmation was sent to me after picking up the product

MYNTRA product not received

Dear sir,

I am a loyal customer of Myntra.

I ordered vishudh kurta on Myntra of Rs. 802. Kurta has not been received till date but Myntra website says it is delivered 1 month back.I didn’t get any message/call/email earlier informing about delivery.Yesterday when i checked Myntra website and saw status as delivered i called Myntra people to inquire about the same.However, they refused to take my complaint saying that kurta was delivered on 30.10.19 and now the time to lodge complaint h yuas expired. They produced a fake slip with fake signature saying that they had proof that kurta was delivered.I request your kind help in getting my money back from Myntra.

MYNTRA Used product delivered

I have ordered a Fossil watch from Myntra and that watch was apparently the used one the polish from the links of the watch was coming out and the inner area of the links seemed like that the watch was used before. I complained about the same to Myntra and they have approved my return request but the point is I wanted them to exchange that product instead of returning it as wanted the same product in fresh piece. Now they are saying that I have to return the product and reorder if I want the same product. The price of that product is increased by 1000 Rs on that site. I mean why should I pay extra 1000 Rs for the same product after all the inconvenience caused to me because if Myntra. This is not acceptable. Order No. 1124765-2738188-5496901

MYNTRA Used product delivered

I have ordered a Fossil watch from Myntra and that watch was apparently the used one the polish from the links of the watch was coming out and the inner area of the links seemed like that the watch was used before. I complained about the same to Myntra and they have approved my return request but the point is I wanted them to exchange that product instead of returning it as wanted the same product in fresh piece. Now they are saying that I have to return the product and reorder if I want the same product. The price of that product is increased by 1000 Rs on that site. I mean why should I pay extra 1000 Rs for the same product after all the inconvenience caused to me because if Myntra. Totally unacceptable Order No. 1124765-2738188-5496901

MYNTRA Return request declined citing quality issues, despite there being no issues.

Myntra order no.: 1123296-3576323-9788103

Issue: Return request declined for an unused/undamaged Adidas sports shoe. The reason cited was a failed quality check. But I haven’t worn the shoes simply because there are fitment issues and it’s impossible for me to walk wearing them. The tags are intact.

Action taken by me:
1) Tried returning the shoes for a refund. So as to buy some other pair of shoes with better fit.
Myntra declined this after recollecting the shoes from me, and cited a quality check issue. That the shoes had been worn (which isn’t the case). Myntra then reshipped the shoes back to me.

2)Next, having received the same shoes again, I lodged a request for an exchange to at least get a bigger size (size 12) of the same shoes. This time the delivery personnel himself refused to carry out the exchange citing the previous quality check issue, and asked me to get approval from the customer care.

3) Next, the customer care gave empty assurances of raising tickets for re-investigation. After waiting for more than 10 days for the investigation to happen, I was intimated that they have concluded the investigation without even sending someone to verify the shoes’ condition at my home.

This entire process of quality check and subsequent re-investigations was a sham and non-transparent.

Expected Resolution: Full refund of the amount Rs. 1981.

PS: PFA pics of the product