Customer ID : 2049784 – contact number : 9350824276 connection disconnected on Jan-2018 router taken in Feb-2018 – despite various mail and calls i have not received my security deposit back – i would like to know under which ministry these services come – i will lodge complaint with Telecom Ministry
I have logged a complaint with Nextra about my broadband not functional on 25th Aug 2018 and no resolution has been provided till date I.e. 11th Sep 2018.
I have spoken to numerous customer service agents and none of them listen to the concern.
I will go to consumer forum for the harassment I have faced.
Mobile number 8130784805
I HAVE DONE COMPLAINT REGARDING THE REFUND OF MY CANCELLATION CONNECTION ON 21/03/2017.
CUSTOMER EXECUTIVE HEAD WAS MR. MOHIT SHUKLA AND HE PROMISE ME YOUR AMOUNT WILL BE REFUND WITHIN ONE WEEK, BUT TILL DATE 11/04/2017 COMPANY HAD NOT REFUND ME MY AMOUNT.
I AM CALLING HIM ON DAILY BASIS AND PER DAY CUSTOMER CARE IS ONLY SAYING I AM HIGHLIGHTING YOUR COMPLAINT AND IT WILL BE RESOLVE WITHIN SHORT TIME, COMPANY WILL CONTACT YOU BUT TILL DATE I DONT GOT ANY CALL FROM NEXTRA REGARDING REFUND. I THINK COMPANY IS DOING FRAUDING WITH CUSTOMERS.
CUSTOMER ID- EA080835
My nextra id is 2103086 which was taken on 24 May 2017. This connection worked for 2 days very well, with my own router. Then it stopped working and person came to inspect the router and told that router is faulty. To my surprise what happened to the router in juts 2 days. Then series of calls and totally unprofessional attitude of nextra started where they are not able to address the issue till date.
To my surprise they closed the ticket no 21030869001 with out actually addressing it
A big no to Nextra
I am very disappointed with the services at initial level . I am worried how your team will give me internet services in future. I believe your speed is extremely fast in form filling and payment collection and except this your services is pathetic. Your representative is not ready to take responsibility to install the connection and it’s has been 5 days to chasing him but situation is again at the same zero level. I have payment receipt and I can escalate this matter at extreme level to make you understand that what is consumer. It’s wondor for me that how you are claiming that you have fast services. Please revert.
Hi, the internet is not working for 8 days. I am complaining 2 to 4 times a day but my issues are not resolved. I am frustrated by this issues. please help me.
Name- Mohd Asim
Nextra Register Mobile no-7835995366.
Customer ID 2106333
I have been using nextra from just 45 days, and faced pathetic service from them. There Internet doesn’t work every now and then and doesn’t work for 2-3 hours and some day it doesn’t work for whole day. For past 13 days my Internet is not working I have complained to then 10-12 times but they didn’t resolve the issue they didn’t even visited or called to know the issue. Request everybody not to do the same mistake i did and Please search for better service provider in your area, if you opt for nextra they will make your life hell.
Nextra ISP service provider is one of the most fraud organisation not been afraid of regulator or any other body
taken advance and neither serviced nor returning money despite several mail, their nodal service also responsible Please do not subscribe the services even if they promise whatsover
Even if we write to the appalete officer this is the response that even after 10 days you dont get a reply
My complaint to them:-
This started from the month of June when I went for Nextra. It has been less than 3 months and I have complained to the local vendor for more than 100 times and in the customer care for 3 times. My issue has not been resolved.
1. I was charged 500 INR for shifting my connection from one place to another though initially I was told that only 300 INR will be charged and no acknowledgement of it was provided to me.
2. The speed is so inconsistent that I can’t even watch a video on Youtube without streaming.
3. I am given a TAT of 6 hours by your customer care agents which is way too much for an internet service provider but still when we get reverts from you guys after 5 days of lodging the complaint, it is like we have forgotten what was the issue for which we reported.
4. Instead of repeated complaints, and all the survey calls, the inconsistent speed issue keeps on coming. I have my official works hampered due to this.
5. If you miss out on the calls from Nextra, they send you messages of issue being resolved. Why? Can’t they ask me for an alternate number or time. Highly unprofessional.
6. Local vendor is the worst, though there was a payment issue initially from my end due to some financial problems but that doesn’t mean you people will harass your customers like this. 7. Too many of fake promises from your local vendors and nothing in return.
If I am writing this big an email so just imagine the level of inconvenience and harassment that has been caused to me.
I am sick and tired of Nextra and will never recommend it anyone. Ignore the previous statement I will defame it to the highest possible extent.
I am also a corporate guy working in customer escalations by thank god our customer service is way better than yours.
Anyways lets see what you have got in you to help me.
Feel free to call me on +91-9205989405.
Highly disappointed and irritated customer.
Customer id — > 2001548 | PALLAVI TULI
This is with respect to my Nextra bill due on 24th Nov.
There is a charge under category "Shifting charges" which is equivalent to Rs400. I cannot understand the reason behind this as I myself bought the cable, installed it at the new location and same modem was used for the same.
I have requested the team to wave off this amount and I have been getting the same revert from your customer care team, that "We will get back to you". It has been 48 hours and I HAVE NOT HEARD BACK from your team.
In the meantime you guys have stopped my connection and I am unable to use the internet. I have nothing against paying the bill provided you wave it off.