I travelled from Paschim Vihar to Apollo Hospital on 11.4.2019. The trip started at 11.29 am and reached destination at 12.57 pm ( duration 88 min). The fare charged was Rs 414. While on return the estimated fare shown at the time of booking was only Rs 363.00. The trip started at 4.15 pm and reached the destination at 5.26 pm ( duration 71 min). To my shock the fare charged was Rs 744.00. I lodged a complaint with customer care but they justified the same in a very routine reply. This is most consumer unfriendly approach. Such practices need to be checked.
Today during my commute from my house located at Doddakannelli, Sarjapur Road to Eco Space, Bellandur my car was hit from behind by one Grand i10 bearing registration number KA 51 AA 7695 operated by Ola near Harlur Road – Sarjapur Road junction. I did not make an effort to get down and stop as it was during peak office hours and I didn’t want to disturb the traffic. The incident happened around 11.10 am. The reason I am raising this compliant is just to make sure Ola gives strict warning to its rash drivers and levies heavy fine on them for rash driving.
I had booked an ola cab scheduled booking service for Prayag Ghat Railway station. I am waiting for cab and cab driver call but cab driver did not contact me before ride then I called him, he received my call three times and say I am coming within 5 minutes after 5 minutes he did not come for pin location. I call again, he says give me more times for pin location but here train time has gone to reaching point then he said me for cancelled the booking. I did not cancel booking I book another ola cab by another phone. I am complaining about driver behavior and frustrated about to late to reach station and some times too late then train leave by my guest.
1. I took Ola cab service on 25th Feb.,2019. On call driver for almost 20 minutes said he was 5 minutes drive way from my call,always spoke lie & then transferred my booking to another Ola cab.
2. Finally I took my ride (CRN 2802286721) & paid. After few seconds on my reaching destination call detail showed that I was charged a toll/parking fee of Rs.94/-. This is surprising when there was no halt,no toll plaza or any parking of the vehicle.
3. I reverted the complain as acknowledgement to performance suggestion forwarded by ola to me giving all details. 4. Ola has so far not taken up my matter or called me to clarify the fact.
May I hope a call from Ola or may move to Consumer Forum Grievance redressal of Patna.
OLA cab is one of the asshole cab company in India.
These B##### ### you when you are in middle of some trouble. Their KYC completion process is same, in a year 10 times they ask you to complete KYC and if you are in urgency to book a cab first they force you to complete and then go ahead else get ### up.
On 14 feb i booked outstation ride for which estimated was around 1100 rupees with 250 coupons. My ride was over after 4 hour but ola charged me for 24 h ride. I traveled only 116 km and i paid cash 2000 because driver was unable to generate the bill so i given him extra amount and he insured me that after generating bill he will return the rest money but ola generated very high fare around d 4068 rupees. Instead of giving money back to me they are asking 2019 rupees extra. I hv complaint several times but they are not able to resolve this issues. I am literally anoyed by ola support services.
I finally request you to solve this issue as soon as possible and return my extra money.
I booked Ola outstation from Mumbai Airport to Lonavala.
The app itself estimated the value ie 348 kms and charged accordingly. Due to urgent requirement we booked the cab.
But all together we travelled 210 kms in which some kilometers was travelled by the driver himself. So I think the charges is taken way too much, which should not be charged for. Please look into the case
when I booked the ola on 19.11.2018 at 0755 hrs it shown 107+some texts as 10 rupees how can you charge 290 rupees. The total distance is 13.5 km only, earlier you have charged maximum 220 rupees for the distance at pick time. This is ridiculous. you have explained that base fare 55, distance fare 108 , ride time 38 minuts of 38 rupees, fare increases 68.34 and and taxes 20.48 paise what is fare increases, ride time charges. you are charging 22 rupees per km please do something . My email is [email protected] my ride id is CRN2484974345 at 0755 hrs from new delhi to subrotopark by vehicle xcent vehicle no DL1Z6114. please refund the excess amount.
Initially the driver did not come to the location to pick ,when i callled to ask where are you he asked me to walk for 2 minutes
to catch up the cab .i told this is not the location to pick ,he told in map it is showing here only,
but that was wrong because in map it was showing pick up point is still one min away from the location where he was standing.
while dropping to my location he ascked me to get out before the destination.when i ascked why so he told i wants to go to other drop and the drop location road is convenient from this point thats why.
he fought with me for 4 to 5 minuts very arrogantly.take serious action on drivers if this thing happens oftenly definitely you will loose bussiness one day .