From the beginning of the trip we had a seats in volvo but we sat in a Tata which had to leave at 5 but left at 8 we didn’t even get our seats. This is not the end then our bus got cancelled telling bus broke down. Then we book for the other day and now paytm comes with something different that’s technical issue our seats have been given to someone else so we sit on the last seat. And the bus provider have sold 8 seats for 2500 rs so now we sit around them. Thank you paytm for the worst ride ever. And aparna Sharma is the person who answered my call she to says that we adjust.
The most horrible service ever a bus can provide. I booked bus online and gave boarding point as majestic, bus never came there. They don’t even bother to call and inform. And I had to take cab from majestic to kalasipalya to board the bus. And the bus started very late.. and again when we reached Coimbatore, they asked us to change bus and made us wait for 2 full hours there.. was supposed to reach thrissur at 8 am but reached at 11
The ticket details and description as mentioned in the attached image was not followed while travelling. The bus which i had booked was hi tech suspension AC with 45 seats but it was only 30 seat mini bus also they were not dropping at the exact point as mentioned. they left us 3.5 km back. So i would like to have a complete refund on this as well as a strict action as to be taken against these bus agencies. other it will be a black mark on paytm as well. also i would like to book a case against this in customer court as soon as possible. as it was not only 1 or 2 person problem it was a problem of every one in bus who had came. may be some might have not booked a complaint. i hope i will get a refund as well as the issue been solved as early as possible.