PayTM BUS Jabbar travels

The most horrible service ever a bus can provide. I booked bus online and gave boarding point as majestic, bus never came there. They don’t even bother to call and inform. And I had to take cab from majestic to kalasipalya to board the bus. And the bus started very late.. and again when we reached Coimbatore, they asked us to change bus and made us wait for 2 full hours there.. was supposed to reach thrissur at 8 am but reached at 11

PayTM BUS Different bus and away from destination

The ticket details and description as mentioned in the attached image was not followed while travelling. The bus which i had booked was hi tech suspension AC with 45 seats but it was only 30 seat mini bus also they were not dropping at the exact point as mentioned. they left us 3.5 km back. So i would like to have a complete refund on this as well as a strict action as to be taken against these bus agencies. other it will be a black mark on paytm as well. also i would like to book a case against this in customer court as soon as possible. as it was not only 1 or 2 person problem it was a problem of every one in bus who had came. may be some might have not booked a complaint. i hope i will get a refund as well as the issue been solved as early as possible.