RedCarpet Amount Dispose….

I have raise a complaint so many times regarding my EMI amount I paid 2 times EMI of Rs/- 5500 around out of 30,000 but still amount show 28,000 around how is it possible this time if no one your agent not explain my everything related to my EMI Date , Due Date , Amount Interest , Amount Pay bcoz ur customer services is very poor so i want revert back on ASAP…. and call from ur side otherwise i locked a complaint against red carpet through consumer court and i have proof as well as and now redcarpet team access my contacts and call them on numbers.So plz help to resolve my concern