I have given my car for servicing multiple times with one specific complaint about the gear-shifting in the first gear. Every time it has been taken from me, kept for a longer time than promised and the problem not fixed at all. The problem that the gear gets stuck sometimes while shifting is a life risk on the road as I have faced multiple times. I have also raised complaint on the website before without getting any response on that. The service centre is absolutely unresponsive as I have asked them to bring this conversation over email multiple times. They even went on to deny the existence of the problem in some situations till I had to call a technician to prove this issue. They keep the car with them and provide me no alternate at the time or financial reimbursement for transport I have to make. Along with that they always promise to return it within a specified time and always fail to do that creating multiple other problems for me. On my last visit to the service cent!
re, I had recorded a conversation with one of the managers with his permission of course where he assured me that he would bring this up over email where I could track what was going on as I have taken the car to the same service centre on at least 5 to 6 different occasions now without any resolution to the problem. I have bought a product from renault for my daily use and using it now is causing me a life hazard.
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I bought a used Renault Duster from Renault Selection showroom in Whitefield Bangalore in September 2018. I was told that the vehicle has gone through 199 points inspection and I was provided with a 1 year warranty for the vehicle (attached).
I have been facing huge issues with this vehicle since last 6 months. In the last 6 months, this car has been sent to service center at least 6 times (may be more) and has been kept there for a total of ~15 days at least. Even now, the vehicle is lying in service center (AC was not working) and I am being told that some parts need to be replaced (Radiator Fan Motor, Relay, Resistor etc.) which will cost me ~30K and are not covered under warranty.
Below are some issues I have faced so far:
1. AC mode knob was not usable – replaced by service center last year – is not working again now
2. Wiper motor was making huge noise – left the car in service center 3 times for this issue. Finally, the motor was replaced
3. Vehicle steering not moving on left side – Power steering left side parts was replaced. I was told it was a major part costing 30-40k.
4. Noise coming when releasing clutch in stop and go traffic – Never corrected
5. Radiator fan stopped working (current issue) – they are asking around 30k for this.
6. Many other minor problems like noises from loose parts, from under the hood, driver seat moving etc.
I AM HIGHLY FRUSTRATED WITH THIS CAR AND REALLY REPENTING THE DECISION OF GOING WITH RENAULT.
Do they really do 199 points inspection before selling a used car? How can so many major parts get broken in such a short time if at all inspections were indeed done?
Please let me know how do I escalate this… I am willing to take up this matter to consumer court…
My kwid car in external warranty
Authorize dealer no change my car lower aram
TN 89 4567. The above mentioned vehicle number was driving so fast in a street next to star biriyani hotel, Palavakkam around 12.30-12.44 pm on 11th February 2019. He was driving so fast that he never mind about the vehicles coming on the opposite side and almost to hit me while I am coming on his opposite side. It is a residential area and a small street violating the speed limit. And especially people walking on the corner of the road. I literally have to go to the left corner and stop my bike and let him go. Unnecessary speed in that area. I request to take some serious action on this and penalise him for this action.
This is to inform you that i have booked renault kwid RXT O 1.0cc from solan branch on 17 feb 2017. After 1 month i have cancelled my booking. Branch executive said submit your receipt at branch. I have submitted receipt and they write down my bank account information and said. Within 2 3 months your amount refunded online. But after 3 months i called solan branch they gave me other numbers to contact. But no response from there side. I have also call on company toll free number many times and register my complaint. But they dont resolve my issue and said we dont know how much time company take for refund your amount. Approx after 2 years company not refunded my cancellation amount still company executives said we dont know how much time taken to refund my amount. I want refunded my money as soon as possible
I have bought kwid 1.0 rxt(o) last year…from last 2 days Acceleration stucks at high rpm while changing gears although i have pressed clutch..is this any ecu problem or something else,.
I bought new Renault kwid,automatic,amt model,from ncr motors,shona road,Gurgaon. Currently car is service center,Atul kataria chowK. purchased on 24th Feb,2017, car num hr26 dc 4771.
From 27th Feb,2017, we were complaining about this car,that running car engine goes off, which is highly risk y on streets of Gurgaon. till today, nobody from entire Renault tech team has been able to find prb. we gave them ample chances to rectify prb.
But now we too have lost all hopes,and hence dint want this faulty car.
I appeal to Renault team India,if you guys are so true to your customer,so this is the chance to prove your honesty.
Definately car us faulty,even your Chennai team attended it,but still no solution. hence replace the car or refund entire amount at the earliest. this is an appeal,kindly accept it.
or else will take legal path for such frauds by Renault company. Puneet bhatia
email : [email protected]
I purchased my Renault Kwid last year from Moti Nagar Showroom on 31st March and this year when my Insurance was dew for renewal, I was approached by Renault Assured to assist. I handed over the cheque for renewal on 27th March after discussion with your executive Ms. Amardeep and got the insurance document. After cross confirmation with Renault, i got to know after a week that my amount is still not deducted due to unknown reasons. Now i was asked to get my Car inspected since insurance was already expired. However it wasn’t fault my end still i obliged. My car photos were taken on 10th April but still i am waiting for further proceedings from your end. Miss Amardeep (8588878868) is not picking up the call and 01149996644 is not providing any progressive update. I was not sure in the beginning about how Renault Assured would operate since it was my first interaction for insurance renewal with you but i am sad to report that it was utterly unprofessional and nowhere clo!
se to customer centric. Your claim to provide Instant Policy Insurance plainly stands false and i am surprised if getting policy renewed from your organization is so painful, how you are going to interact in case if there would be requirement for claim settlement. I am definitely sure that it can not be hassle free at all.
In the times of such intense competition, servicing marks a huge impact on customer’s mind. Social presence of customers and word of mouth can make or break a brand’s presence and If this is the way you are going to manage your customers, its not going to be a long life for Renault Assured.
With Best Wishes
A Pathetically Serviced Unhappy Customer and a lost opportunity Deepak Girdhar
Sir i have a duster car purchased in may 2013 having reg. No. Dl8cz3272 & it hardly runs 8700kms till now.i did only second service there after i didnt done any service due to not running my car.now there is a leakage in power steering pressure pipe which was diagnosed by renault service centre at mayapuri.it was not damaged by hitting they checked it & its warranty upto 4 years & comes in this warranty but they deny to replace this part bcoz they said you hadnt done services so its not come in warranty now.sir it is not directly link to services & it could not lead to any damage such kind of parts but they denied by saying you break our company rule so warranty does not exist.plz take any step or advice me if they replaced my defected car parts.i put this complaint having no.182895 in consumer forum who contacted you but not getting a satisfactory response so they suggested to write this complaint to you in written so they take a step ahead.