Our vehicle model is Renault Kwid(RXT) our vehicle no is TN 70 S 5447. Vehicle purchased date: 28.3.2016. Total km till now used 13855km.
Yesterday (14.10.2018), we have stopped our vehicle near one of the sweet stall at hosur around 7.35pm and wait for just 10min. Afterwards while starting the vehicle its not getting started. Actually we are struck in the very cruicial and busy area at hosur. There is no parking also.
We are not able to start our vehicle. Because of very difficult situatuation,i have called to hosur Renaults manager. He has given one toll free number. I have contacted that number around 7.50pm. One of your person attended the call and asked about all the details , i have given my details and what is the issue of our vehicle details and also I told him that we are in very crucial place and need urgent help. After asking all the details, he has connected the call to some other person. He was also asking the same details once again and also he was asking many questions about 20min., without understanding our situation. I told him we are in critical situation atleast u can check and give the authentication number of our vehicle. But he didn’t understand the situation and not responding properly for my request. Again asking many questions only.
After a long time, he told its sunday, so we are having issue for getting people. For this kind of stupid and poor responds, why should asking many questions without understanding our situation and wasting out time more than one hour.
In the difficult situation, later he has put a conference call to somebody from Bangalore, he was also asking again same details for long time, then after asking all the details he replied that he can come to the spot after 2hours only.
You people just think is it possible to stay in the crucial area more than 2hrs? Already we were waiting there more than one hour.
Finally after struggling a longtime more than one and half an hour, we have arranged ourself one mechanic from local area and resolved the problem ourself. Also that person taking time for resolving the problem is just 5 to 10minutes. Taking this time, i would like to thank that person for his kind heart to help us in the late time, we never know him previously. He is a stranger for us. Also he didn’t get any money from us,while we have given also. Actually instead of that kind hearted guy, you people should do for us. Feel very bad about your service.
We have received ref.Number from you is RE1819220670 by 8.10pm on 14.10.2018. And received message regarding service initiation by 11.35pm on 14.10.2018.
See, in the cruicial situation also, u people are taking time around 3 hours for just for service initiation also. I am having this reference With me which is received message from you.
For your information, local area, i mean hosur itself there’s a Renaults service center. Why you people can’t give service from local area, like this difficult situation? Ok, I understand that its sunday. But for difficult situation also, u people can’t serve means, why there’s a service center required? And also just 5 to 10min. Will take to resolve our problem, but you people simply taking nearly one hour for asking details and questions only. Then also you can’t resolve our problem !? Is it the response and service like reputed company? Because of you are one of the reputed company, so only we have chosen your brand vehicle. But totally i am not satisfied about your brand and service.
And also my wish, should not happened like this situation to any other people in the cruicial situation and also Requesting you people please don’t do like this With other customer.
I am writing this not only for me, Atleast other people shouldn’t get affect and shouldn’t get disappointed like this kind of service.
If possible you people do sort out and atleast customer shouldn’t get affected or frustrated about your response and your service. Take its impotartancy and do immediate action regarding this.