1st Mail to Revv Care
Kindly find the attached booking cancellation mail copy and booking invoice.
Reason for cancellation :- We have an emergency so we need to go urgently to Mumbai due to had booked cab from your site approx 6.30 pm and after the booking done will get to know that the cab is available at 9.30pm hence will cancelled the same within 5 min due to we have to reach Mumbai ASAP.
Hence request you to kindly understand the situation/case and refund the amount.
In continuation to below trail mail I have tried to do again booking for more clarification and found below confusion point which is you guys doing misguide to the customer.
Step 1- I have to enter location
Step 2 :- I have to sign up
Step 3 :- I have to put my details as ID Proof Etc..
Step 4 :- On page left side showing your documents submission details fuel policy etc.. and on right side its showing tariff plan etcâ¦ than we have to click on Pay Tab. Step 5 :- I have enter my card number and details etcâ¦ and click on Pay Tab.
Than amount got deducted and transaction was completed however there is nowhere your terms and condition mention during the transaction.
Conversation regards trail mail issue with your employee as below :-
I have received call from number 01243864608 ( I have record hole call conversation on my phone ), firstly your employee is not understanding the customer needs and arguing with me that â Sir you have to read our terms and condition there was separate wall for that on our web site than you have to booked cab we are sorry we will not do anythingâ
See I completely agree and respect your terms and condition however there was nowhere mention during the cab booking transaction or before the payment final step to clarification of transaction or we agreed with this. Mostly no one has read your entire web site Offers, Discounts, Terms & Condition etcâ¦ if an emergency however while final transaction of payment if it is mention than anyone can easily read it by default if customer is in an emergency situation hence it clear case of misguiding to the customers.
Attached is the example transaction snap shot which I have done today for your reference.
Note :- Also when Iâm checking/doing example transaction and I have not enter anywhere of my card details Nevertheless I had received massage and mail saying that in case your money is debited bank will credit it back within 7-14 days. Again you guys scaring customers and after receiving this type of massage any one can shock.
This is not done your entire booking process is confusion and misguiding hence my humble request to you kindly change it as customer needs.
And as per the above entire scenario my humble request you to refund my money back or else forcefully I have choose next option.