Dear i have raced service request for the Samsung top loading regarding water supply Still there is no call regarding service
I have called service on 9 TH of this month still no service Request number : 4270465680,
Reference number :180040-SAMSUNG(7267864)
Hi, I had bought the best phone launched by your company in 2017. The phone worked fine till sometime and then started creating following problems –
1. The images do net get stored / reflect in the Gallery after photograph has been clicked – this happens for 50% of the time.
2. Need to close all app’s 3 times before the photos can be taken again and they get stored / reflect in the Gallery.
3. While accessing Gallery, the phone exits / jumps the gallery and comes back to the home screen.
I have visited the Samsung service center (Vasavi Communications, Yelahanka, Bangalore 560064) twice and they did the following –
1. Load the software again on 19th Sept 2018 but no improvement. 2. Visited center again on 6th Oct 2018 – (Bill no – 4270141248)
a. Moved the phone to Safe mode to see if any improvements, but no improvements. b. Tried to run the diagnostics but did not find any issue in it.
Since the 12 month period of buying is approaching soon, I would want you to record this case so that it does not create any issues of out of warranty period.
I have spent hefty amount on this phone when I moved out of my Apple i6 and would expect it to work seamlessly for at least 2 years. Therefore, I seek immediate replacement of this set.
Please feel free to write to me on this address or call me on the below no . in case I do not hear from you in a couple of days, I will be writing to the India CEO – Mr. HC Hong.
I purchased a Samsung refrigerator on 1July 2018 for around Rs.43000. With in 20days refrigerator is not cooling. I registered a complain on 25th July 2018 there is nothing can be done so I ask for a replacement.
Got a replacement on 20th August 2018 severely damaged registered a complain on 21st August no response till 30th August. Again registered a complain on 31st August no response till 11th September.
On contacting customer care I need to tell the whole story again and again but no one is providing a solution. Spoke to service centre incharge Bala (98844 55368) he says it’s against company policy they can’t give refund. Gives me manager no(89399 93163) this guy doesn’t pick up the call inspite of calling nearly 5 to 6 times.
I have bought a used product for 43000 that did not work for even a month. If someone can help please do so I have given my email at [email protected]
Recently, around 12-July evening (IST timelines), I thought my refrigerator (Samsung Refrigerator Model number RS552NRUA7E/TL & Serial Number 0CZ94ABH300124B) was not cooling efficiently as earlier. I didn’t want to get into any further issues and hence I raised a request on 13-July. The reference number was 4264547524. I was at work when I got a call from a technician who I told to come later in the day because I wasn’t at home. He didn’t mention anything but disconnected the call. I didn’t hear from Samsung again and since I was busy and the fridge working fine, I didn’t pursue Samsung. Around 31-July, I once again saw a degree in cooling or I thought there was a decrease and hence began following up on my complaint/service request. Apparently, it was closed mentioning that the customer had cancelled the service. This was totally false. After numerous follow ups, I contacted the multiple folks, right from email to CEO’s desk, chat service, and the designate!
d service centre. After a lot of hassles and coaxing, I had one Mr. Basha visit our residence. He pulled apart the duct (I am not sure on the term) and said there is ice formation in the small gap and hence we have to switch of the refrigerator for 24 hours. He mentioned that he would visit our residence on 2-Aug. He came on 2-Aug and said its not the fan but a sensor which could be damaged and that it was in another part of Bangalore and would be available on late in the evening and hence he would come on 3-Aug morning. However, he didn’t turn up. Neither was he answering our calls. Finally late in the evening, he answered our call and said someone else was supposed to come since he is on leave. The cycle of follow ups followed from our end. After a lot of drama, another technician, Mr. Thyagrajan came and mentioned that he is not aware of anything but has been asked to replace the sensor. The refrigerator was working but was making a lot of noise. When we called him aga! in, he said he was away due to a death in the family and would!
come after a few days. By then the refrigerator had stopped working. So we insisted on a senior technician visiting us. Finally we had Mr. Laxman visit us. He came in and was flabbergasted over how the earlier technicians had messed up the fridge. He explained everything to us and infact trained the earlier technician too. Apparently the earlier technician had recommended a wrong sensor, while the second technician didn’t know what was to be done and had fixed it completely wrong. Mr. Laxman told us that he would order the correct sensor and also replace the duct that was damaged by the first technician. He also told us that the fridge would work perfectly for around 3-4 days and will slowly stop working. It happened exactly the same. He had asked us to call him after 3 days for the status. When we called him after 3 days, he realized that the service centre had not ordered for the sensor because the day we had told them that the fridge is working for time being. Now the!
y are making us run from pillar to post and coming up with a lot of stories on how the part is damaged. This is completely crazy. I was told to speak to Mr.Ramesh who is the ASM. He was ofcourse too busy to attend to our call. Not to forget that there are these auto generated messages that come once in a while and sometimes the customer support team (due to my constant emails) calls and asks us to repeat the entire story. As of today, 4-Sept, I am clueless on what they plan to do. False promises of calling back, giving ETA and what not is never completed.
I am Rashid khan from Jaipur, I purchased Samsung Galaxy J7 Pro
on 4-Jan-2018 from crazy electronics. They have sold me damaged set in the first few months of usage i have replaced its combo first time & my phone was completely dead 2nd time, these issues were solved under warranty.
But now my mobile has same combo issue again & the service center people are telling me that your mobile is physically damaged & could not be repaired under warranty.They didn’t even open my mobile & told me the set is physically damaged They misbehaved with me & told me that they will charge me 4500/- Rs to repair my mobile which is under warranty. my mobile has no physical damage as seen in the attached pics. job sheet no-4267860100
This is Rajesh Kumar, regards to the complaint of your Samsung Handset Model number (SM-J710FZWUINS), bearing serial number (RZ8H71DXDRH),IMEI NO-359473072975556,BILL NO-4233654358.MY phone repaired at samsung care center several times,after that also problem not solved.now its got problem again and again.i complained about it,that is major quality issue and requested for its rectification. may be this particularly a defected piece.i don’t need any extend warranty,coz i have already extended 1 more years insurance at reliance digital.after using handset ,i always got many problem,coz a defected mobile.since last 3 month i visited many time to samsung care but my handset problem not solved,coz of i am having lots of problem,therefore I complained about it , that it is major Quality issue and requested for its rectification as it was in Warranty. But again no positive response from their end .I Already Used 3 no’s of Samsung mobile . But this time Just got fed-up with this specific mobile model. I just want to replace My Mobile With a new one or a higher specific models.
I have not expected such a âPOOR QUALITYâ from such a big brand like âSamsungâ. This HORRIBLE EXPERIENCE of repairing a poor quality mobile and then no positive response on my complaint has made me believe that Samsung is not trusted brand anymore.
paid a huge amount trusting that it is a big brand and would not cheat its customers….so i kindly grant to me DOA for this handset with any other specific model.