Samsung Refrigerator not working within 20days

I purchased a Samsung refrigerator on 1July 2018 for around Rs.43000. With in 20days refrigerator is not cooling. I registered a complain on 25th July 2018 there is nothing can be done so I ask for a replacement.
Got a replacement on 20th August 2018 severely damaged registered a complain on 21st August no response till 30th August. Again registered a complain on 31st August no response till 11th September.
On contacting customer care I need to tell the whole story again and again but no one is providing a solution. Spoke to service centre incharge Bala (98844 55368) he says it’s against company policy they can’t give refund. Gives me manager no(89399 93163) this guy doesn’t pick up the call inspite of calling nearly 5 to 6 times.
I have bought a used product for 43000 that did not work for even a month. If someone can help please do so I have given my email at [email protected]

Samsung Inefficient service and breaking of refrigerator

Recently, around 12-July evening (IST timelines), I thought my refrigerator (Samsung Refrigerator Model number RS552NRUA7E/TL & Serial Number 0CZ94ABH300124B) was not cooling efficiently as earlier. I didn’t want to get into any further issues and hence I raised a request on 13-July. The reference number was 4264547524. I was at work when I got a call from a technician who I told to come later in the day because I wasn’t at home. He didn’t mention anything but disconnected the call. I didn’t hear from Samsung again and since I was busy and the fridge working fine, I didn’t pursue Samsung. Around 31-July, I once again saw a degree in cooling or I thought there was a decrease and hence began following up on my complaint/service request. Apparently, it was closed mentioning that the customer had cancelled the service. This was totally false. After numerous follow ups, I contacted the multiple folks, right from email to CEO’s desk, chat service, and the designate!
d service centre. After a lot of hassles and coaxing, I had one Mr. Basha visit our residence. He pulled apart the duct (I am not sure on the term) and said there is ice formation in the small gap and hence we have to switch of the refrigerator for 24 hours. He mentioned that he would visit our residence on 2-Aug. He came on 2-Aug and said its not the fan but a sensor which could be damaged and that it was in another part of Bangalore and would be available on late in the evening and hence he would come on 3-Aug morning. However, he didn’t turn up. Neither was he answering our calls. Finally late in the evening, he answered our call and said someone else was supposed to come since he is on leave. The cycle of follow ups followed from our end. After a lot of drama, another technician, Mr. Thyagrajan came and mentioned that he is not aware of anything but has been asked to replace the sensor. The refrigerator was working but was making a lot of noise. When we called him aga! in, he said he was away due to a death in the family and would!
come after a few days. By then the refrigerator had stopped working. So we insisted on a senior technician visiting us. Finally we had Mr. Laxman visit us. He came in and was flabbergasted over how the earlier technicians had messed up the fridge. He explained everything to us and infact trained the earlier technician too. Apparently the earlier technician had recommended a wrong sensor, while the second technician didn’t know what was to be done and had fixed it completely wrong. Mr. Laxman told us that he would order the correct sensor and also replace the duct that was damaged by the first technician. He also told us that the fridge would work perfectly for around 3-4 days and will slowly stop working. It happened exactly the same. He had asked us to call him after 3 days for the status. When we called him after 3 days, he realized that the service centre had not ordered for the sensor because the day we had told them that the fridge is working for time being. Now the!
y are making us run from pillar to post and coming up with a lot of stories on how the part is damaged. This is completely crazy. I was told to speak to Mr.Ramesh who is the ASM. He was ofcourse too busy to attend to our call. Not to forget that there are these auto generated messages that come once in a while and sometimes the customer support team (due to my constant emails) calls and asks us to repeat the entire story. As of today, 4-Sept, I am clueless on what they plan to do. False promises of calling back, giving ETA and what not is never completed.

Samsung Not repairing under warranty

Dear Sir,

I am Rashid khan from Jaipur, I purchased Samsung Galaxy J7 Pro
on 4-Jan-2018 from crazy electronics. They have sold me damaged set in the first few months of usage i have replaced its combo first time & my phone was completely dead 2nd time, these issues were solved under warranty.
But now my mobile has same combo issue again & the service center people are telling me that your mobile is physically damaged & could not be repaired under warranty.They didn’t even open my mobile & told me the set is physically damaged They misbehaved with me & told me that they will charge me 4500/- Rs to repair my mobile which is under warranty. my mobile has no physical damage as seen in the attached pics. job sheet no-4267860100

Samsung Complain about my samsung j7 mobile

Dear sir,
This is Rajesh Kumar, regards to the complaint of your Samsung Handset Model number (SM-J710FZWUINS), bearing serial number (RZ8H71DXDRH),IMEI NO-359473072975556,BILL NO-4233654358.MY phone repaired at samsung care center several times,after that also problem not its got problem again and again.i complained about it,that is major quality issue and requested for its rectification. may be this particularly a defected piece.i don’t need any extend warranty,coz i have already extended 1 more years insurance at reliance digital.after using handset ,i always got many problem,coz a defected mobile.since last 3 month i visited many time to samsung care but my handset problem not solved,coz of i am having lots of problem,therefore I complained about it , that it is major Quality issue and requested for its rectification as it was in Warranty. But again no positive response from their end .I Already Used 3 no’s of Samsung mobile . But this time Just got fed-up with this specific mobile model. I just want to replace My Mobile With a new one or a higher specific models.
I have not expected such a âPOOR QUALITYâ from such a big brand like âSamsungâ. This HORRIBLE EXPERIENCE of repairing a poor quality mobile and then no positive response on my complaint has made me believe that Samsung is not trusted brand anymore.
paid a huge amount trusting that it is a big brand and would not cheat its customers….so i kindly grant to me DOA for this handset with any other specific model.


I had purchased a Samsung LED TV two years back for Rs.60,000, a month back suddenly there were black backside on the sceeen, so i called the techician who opened the LED and tried to remove the carbon deposits but it did not work, to which they said that it is the panel problem. They called me saying that the panel has to be replaced and will cost me 34000/- for a new panel. I have purchased the LED around two years back for 60K and now i have to pay 34K for a new panel, its really annoying.
Request you to please help me in this.

This is rediculous from samsung they use cheap quality parts and taking high money of tv and in just 2 years it gets useless.
never going to purchase LED of samsung ever.

Contact 8000619363

Name Ankit Shah Ahmedabad Gujarat

Samsung mobile theft

I was travelling from Patel Nagar to Connaught Place around 10.00 AM. There was very bad traffic at Shankar road just opposite to the fire station. someone knocked my car window from left side as i opened car window another person knock the window from right side. In a second I realized that my mobile phone was missing.
Request you to please help in locating my mobile phone at the earliest-
Brand- Samsung
Model- S6 edge
IMEI No. 359670064311746
Phone no- 9818335173

Charu Gosain

Samsung Mobile lost

The inspecter of police
station madiyoun lucknow

Dear Sir,
With due respect, I would like to state that I Diksha purshottam want to launch a FIR against my Samsung set Lost with sim no. 9451994862(Bsnl)&9984549988(Vodafone)from tarikhana snehi nagar Sitapur road lucknow
So please register my FIR so that i can make a complaint to block my sim card and get the new duplicate sim card of same number

Thanking you
Yours faithfull
Diksha purshottam
Snehi nagar tarikahan
Sitapur road lucknow
Pin code-226021

Samsung lottery

they send me the mail given below :-



ATTENTION: Jasvinder Singh,

We wish to congratulate you once again on this note, for being part of the winners selected on the SAMSUNG MOBILE PROMOTION. Your £500,000 (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS) India currency 3crore 64lacs, Winning Certificate, a covering document of money laundering protection and Letter of Affidavit for Claims from the British Government stating that the money was obtained legally through the SAMSUNG MOBILE PROMOTION has been forwarded to the Paying Bank Reserve Bank of India for the transfer of your funds into your account.
I wish to formally inform you that you have successfully pass the requirements, statutory obligations, verifications, validations and satisfactory report Test conducted for all on line winners. You are hereby advised to make direct contact with the (Reserve Bank of India), for electronically base online banking transfer of your winning funds. The bank contact is issued below:
1 Your Full Name(s):
2: Your Complete Address:
3: Your picture it will be passport size:
4: Your Telephone Number:
5: Your Won Amount:
6: Country and Nationality
7: Your age:
8. Occupation:
9) Annual Income:

However you are advised to contact the paying bank for the transfer of your Winning Prize from SAMSUNG MOBILE PROMOTION. See below the contact information of the Bank for International Transfer. When contacting the bank ensure you furnish them with the details above.
Your winning prize fall under Asia continent and happens to be India is the Zonal Head Quarter of the all Asia winners. Therefore you are requested to make contact with Reserve Bank of India for your claim of your winning prize.
E-MAIL: [email protected]

Kindly note that your winning amount is in a suspense account with the stipulated bank and immediate contact is needed from your side to the bank for transfer of your lottery amount as soon as possible.
Finally we advise you to keep us updated as soon as the paying bank has transferred the funds into your account in order for us (The Lottery Company) to list your name on the winning list. Also we have map out representative (diplomat) for your help if there is anything needed for you to do with the bank he will be in the best position to work with the bank as your diplomat since the Reserve bank of India have informed us that they donât deal with INDIVIDUALS, only commercial banks and diplomats. Please note
The Diplomatic Officer, Mr.Scott Jones will be Arriving India on 27th of April, 2017. Here is the attach of his id proof and passport.
Departure Date /26/04/2017
Time: 10:15:00 p.m (UK TIME)
Arrival Date /27/04/2017
Time: 9:30 a.m (INDIA TIME)

Follow all instructions from our diplomat in order to attain a smooth and stress free transfer of your won prize.


Thanks & best regards,
Sir. Morgan Roy
TEL: +448445883942 , +448445883947.

Samsung Samsung Note 4 Mobile Damaged Due to Samsung Software Update

My Samsung Note 4 device was recently damaged after taking the device to the service centre for software update. I had escalated this to Samsung Care and Executive Team and got the response saying that the device is out of warranty and I have to pay for the service.
I bought the device on Jan, 2015 which was working absolutely fine during normal usage before I had visited the Samsung service centre. My device did not have any problem or issue till date.
The recent automatic software update from Samsung did not happen completely, and it instructed me to visit the service centre for complete version of software update. Accordingly, I had visited the service centre and they asked me to replace the mother board which would cost around INR 12K. Since, there was no fault of mine, I denied to bear the cost and spoke to Samsung customer care. Then, I received a call from Samsung asking me not to get the service done from that service centre and he instructed me to visit another service centre, accordingly I had visited the other centre. Those guys did something with my device and gave me an estimate of around INR 22K, which was very surprising, and I did deny to bear the cost again. My device is still with the service centre as the Samsung customer care team had instructed.
Now, I am asking:

1. Just for an Automatic software update by Samsung, how could my device hardware damage? And if, it is so, why did I get this update from Samsung, I have not asked for it.
2. By visiting two different service centre how could the repair cost be so high, and the estimate by both of them are completely different?
Since there is no fault of mine, I would not bear the repair cost. The software update came form Samsung which caused the issue, and after visiting the service centre(s) the device completely stopped working, hence the entire repair cost MUST be borne by Samsung, or I want my device back absolutely functional as it was before visiting the service centre. I do not want Samsung latest software update, I am happy with my device how it was working before the software update.
This is purely a SCAM from Samsung which forces customers for such software update after almost after two years of purchasing the device, where they damage the device hardware and make crores of rupees. Few of my friends have experienced similar issues with Samsung devices too.
If I do not get any positive response from Samsung immediately, I would go to the Consumer Court in India and other higher legal authorities.