Samsung Defective product

Team Samsung

Re: Refrigerator model no. RH80J81323M purchased on 25TH JUNE,2017
Dear Sir / Madam,

This is to place on record the extremely disappointing and unprofessional after sales service provided in respect of the captioned refrigerator purchased by us not more than 12 months back from 13 August 2018. We have been complaing about the problem since few months from the date I have purchased.
To ensure proper upkeep of the appliance, we went a step further and procured a 2-year Annual Maintenance Contract (AMC) with IDEAL TRADERS on 18th may 2018 in respect of the captioned refrigerator, and it is appalling to mention that the service provided by the dealer KOHINOOR TELEVIDEO PRIVATE LIMITED as well as the maintenance contract personnel has been totally substandard and unsatisfactory, and contrary to the stalwart reputation that Samsung enjoys worldwide and as would be expected to be of its dealers / distributors as well.
There have been repeated issues with the refrigerator cooling and inability of the freezer to effectively perform its functions. We have had many cases of food spoilage due to this product inefficiency. Consequently, repeated complaints have been registered with the company. Pursuant to a couple of unsuccessful attempts of technicians to resolve the issues, where they even replaced some parts Main PCB, fuse and sensor etc now the technicians have stopped entertaining our complaints and require numerous follow-ups from our end before they actually attend to the complaints.
It was only when we raised hell with the dealer KOHINOOR TELEVIDEO PRIVATE LIMITED and threatened to register a complaint with the parent company that a senior technician Mr. RAGUNATH AND MR. ASHISH came to inspect and assess the situation. We have now been informed by the said Mr. RAGHUNATH AND MR. ASHISH that we have been sold a defective product by the dealer and the problem is a major one requiring a potential replacement of the appliance. But later he again visited on 13th August and asked us to wait for couple of more days. He also tells me that you open the fridge more than 10 times in a day thus therefore it is bound to have problem. He has also stopped entertaining our complaints and require numerous follow-ups from our end before they actually attend to the complaints.
We urge you to look into this matter and provide us with a new refrigerator of the same category as a replacement for this current defective one. We request you to deal with this matter in a manner befitting a company of your standing and we expect that you will ensure our utmost customer satisfaction.
Jitendra Jain
9820636666

Samsung low colling

To

The
Samsung Industries

Dear Sir / Madam,

I regret to state that that I am very disappointed by my recent purchase of a Samsung refrigerator and it is getting frustrating to get the problem resolved with the company.
I purchased a Samsung 670L Double Door Refrigerator from SAHIL Electronics in Humayun Pur, New Delhi vide invoice no. ############/642Â dated April 20, 2017. It was delivered and then installed at my residence in #138 R-3 Huda Colony Cheeka, Distt. Kaithal, Haryana on April 30, 2017. Right from the beginning, the display screen on the door that shows inside temperature, did not work. Also, the refrigeration was low too. On our complain, the companyâs engineer visited and fixed the display but did not do anything about refrigeration.
As the cooling in the refrigerator was low, I complained again. The engineer who visited could not find any fault with the machine. The hot weather and having to drink warm water from my brand new refrigerator compelled me to call for help again. The guy who visited this time found a problem with some sensor that they replaced after a week. Even this did not improve the refrigeration. The fruits, vegetables and other groceries continue to spoil due to lack of cooling.
To add to the confusion, the different service engineers that come to try solve that problem have different diagnoses. One said that the machine is fine and we are paranoid !! Another told us that double door refrigerators always give trouble and buying is the same is not a smart choice. The last person who visited said that they will have to take the refrigerator back to the company to rectify the problem.
In the end, I would like to state that I want this ordeal to end. The company has a policy that they would replace the refrigerator with a new one if they can not find a timely solution and if problem is detected in the first month. I have been calling the helpline since May 2, 2017 and can provide you a detailed list of the reference numbers of my complains. I humbly request you to replace my refrigerator with a brand new one.
I am attaching a copy of my invoice.

Hope to hearing back from you soon with a positive reply.

Regards,

Karan Bindlish.
#138 R-3 Huda Colony
Cheeka (Kaithal)
136034
9416457570