Me and my brother purchased Refrigerators from Samsung Dealer Sargam Electronic, A-3/183, Paschim Vihar, New Delhi-110063 vide Invoice No.SPV-04693 dated 08.11.2015 and Invoice No.SPV-04905 dated 11.11.2015. (copy attached) You will be surprised that both the refrigerators stopped working before completion of 2 years. When we called Samsung Engineer he told us that there is leaking in the Refrigerator. How it is possible that both the Refrigerators requires filling of Gas before completion of 2 years. They charged us Rs.1774/- vide Receipt No.68732 dated 21.06.17 and Rs.1881/- vide Receipt No.LWR-197 dated 22.08.17. (Copy attached). There seems to be some manufacturing fault otherwise we have 3 ACs in our house and similarly my brother has also 3 ACs. There is no issue of gas leakage for the past more than 10 years.
There is no drainage near to our residence. We have spent about Rs.1 lakh our hardened money and how can your world wide prestigious company can take lightly our complaint.
Looking forward your reply.
P K Juneja
A-3/60, 2nd Floor,
I registered for service call as my refrigerator was not working. The technician visited and said that an Integrated circuit (IC) is short. The whole board will be replaced as part can not be changed. It will cost around 2600 rupees. What should I do? Whether I can go to consumer forum?
My wife purchased S7 Edge last year on 15th Aug 16 and on 16 Aug 17 , phone stopped working . After showing phone to Samsung Authorised centre came to know that mother board had gone . After contacting Samsung company response is coming that they can not do anything and we need to spend 32 K without replying as to what is there responsibility that 58K mobile mother board got defective just after 1 day of warranty expiry . My wife had very bad experience with her early Samsung phone which stopped working with in 18-20 months of purchase but she bought Samsung with understanding that earlier phone was 15 K hence quality would have been less but never expected that 58 K cell is also of such a poor quality . Most worrying sign is that Samsung company representatives are not ready to listen consumer genuine complain and giving mechanical or automated responses . I have very bad experience with Samsung products in terms of quality myself as well as with my relatives and clearly do!
ubting the intention of company towards consumer. Asked for escalation matrix but no body is giving
A lady called saying i won samsung galaxy j6 nd den same call for a man saying i won samsung galaxy j7 in lucky 10 of jio users and i will get it in 4000₹ s ive to collect it from post office but when i read that its fake i said i dont want the parcel so she is like she will fine a complain on me any block ma mobile numbers. The lady who had called said her name is Riya sharma +91 72107 51558 her cell no.
We have recently shifted to pune from Bangalore..i was used only two months in bangalore after shifting to pune..we called to Reliance guys to fix ac in New premises they are charging 8700rs replace copper wire…fitting charges…gas refill…drilling the beam..
We have given the task to other vendor they are charging 5k…onec they fix the AC and said there is a oil leakage we have to replace..
Reliance guys saying it’s not our problem check with those guys who has fixed ac in pune and get repair…i have paid additional warranty for 3years to Reliance guys and charges are more in Reliance to fix ac..
Vendors saying it’s not my problem…reliance guys saying get repair from them…to whom I should approach to get repair oil leakage from coil from indoor unit…
Samsung SPLIT A.C. 1.5 TON MODEL NO: AR18MV5HETQ MODEL
Sir I god a mail that I have won rupees 10 crores in Indian currency, a Samsung plasma tv and a Samsung galaxy s6 in a lucky draw of Samsung in order to promote their product. So I only want to know that whether it is true or fake?
I am a samsung customer since 9 years, very dissonantly i just want to say i will never buy or use or suggest to buy samsung product. it was very bad experience with me i want to tell in briefly,
recently i was bought samsung s7 edge worth amount of 50, 000.it was not a small amount for me. i am a just a job person from my savings i bought phone.
and suddenly there was a something problem with battery and head phone jack problem. i was gone at near by samsung service center. as i gone i was saw that
many customers fallout with your service executive.(name-jagdeep ratan and asish bajpai) .many customers disappointed with service. they told to every one that whatever u want to do you can do. and go to customer care and complain with my name.. when my number reach i explain my complain and they took in observation for 24hr. i was ok that after that my query will resolve it,
but when i was gone to pickup my phone i was check that battery problem is still there . i was angry on that customer executive as they know my issue but they are giving me all kind of excuses, even they are not ready to talk with any one
now what should i do i was not expecting this incident with me as i buy a phone worth 50, 000rs what should i do ??
should i complain to consumer court or make a police complain against your service center ??? i can give u the name with whom i conversations
name -yash patel (technician eng)
name- chandra kant chavda (team leader)
i need to be my phone replacement any how or i want my money back as refund expecting your reply soon.
job sheet no (bill no)-4244761120
job sheet no__4244894449
After my complain my case forward to management department and u end call to me and Mr.Sandeep told me again visit service center and Mr.sandeep rudely talking with me he say am call mr.sandeep please transfer call to TL he say i am senior person i complain last 5 day no one solved my problem why?
after 2 day mr.sandeep call me told me that this phone is secound hand and many type excuses and he told me not replacement aur refund . i also already send id proof and also send my bill. Mr sandeep is full attitude talking with me all excuses please my case forward to another person am not satisfaction with mr, sandeep. today full 1 week my problem not any my problem resloved.
after 3 day i call Mr.sandeep he told me management team not decisions and many more excuse . Mr.sandeep told me u can talk to suryprakhash (Sandeep TL) i call sandeep TL he also same information .today my case 14 day and ur comapny not provide a charger .finally am consumer case againt ur employee and ur company bcz no one can help and not any problem sloved my case
Mr.Suryparkash and Mr.sandeep both are fake person and both are committed fake promiss, Mr.Suryprakash all time say other thing and unnecessary.
Mr.Suryparkash told me mrg he will committed to me my case final decision evening.and am calling 5:45 pm call to Mr.Suryparkash he told me management team not dessised to ur case many more thing ..
Am finally take police case agiant ur both employyedd bcz he fake promise and unnecessary thing again and agian repet ..
Ur management Team is wrold wrost manageemnt team.Samsung is wrost wrost comapny.Samsung Employyee is fake people and fake promiss
kindaly check my attech and listen to call recoder