SBSTC Money deducted but didn't get ticket

I’ve tried to book a sbstc ticket for 14.04.2019(from durgapur to karunamoyee at 4.45pm ) but the ticket was not booked. I’ve tried twice and the money was also get deducted twice from my bank account.
As it was very urgent to reach Kolkata by today I’ve arranged something else. But the point is neither my ticket was booked nor I’ve got my money back. Even there was no mail as reply except the system generated mail from the mail id [email protected]

SBSTC Driver doesn't know route

Too much poor service of SBSTC.
Right now I’m traveling from Esplanade to Suri, 12.00pm bus, bus no 4650.
The driver even don’t know the route of Esplanade to Santragachi, he has taken wrong route from 2nd Brigade and going toward Shibpur, Howrah station..!!!!;

(P.S- bus has started 10 min late from schedule department time) Again this !!!!

SBSTC Less concerned about passengers' comfort

I’m now traveling by Sbstc bus, ( Suri to esplanade, 2.00pm). It’s a long distance bus and we all are paying 180 rupees for it. But here in every stop too many local people are getting up in bus, no restriction is there. And one of those people who was in bus for 30 min, standing position, has " VOMITED" .. Now all those 54 passenger are going kolkata ( 4 hrs we have to go ) with such "Pungent smell" of Vomit.
On behalf of all the passenger I’m requesting you people to maintain some restrictions for this long journey route

SBSTC Purchasing ticket online but no information received.

I have purchased ticket and money was deducted from my account. But I have not received any information of ticket booking in my mail and sms. The detailed information are as below. Route…Durgapur to Karunamoyee
Mailid…[email protected]
Sequence no.369913
Date of booking…21.4.2017
Date of journey…23.4.2017

SBSTC Bus cancel

I was on 4/8/17 dated 2:30 pm in Asansol from Karunamayi bus ticket. My ticket detail Your TicketNo: P08170032916 ServiceName:ASANSOL-KARUNAMOYEE-14:30 Journey Date:04/08/2017 PassengerName subhajit.Mukherjee DeptTime:- DeptPlace:ASANSOL SeatNo:18 Fare:155 ServiceCharge 10,Thank you. But in the counters said the bus was canceled. I said that I made a ticket online, they told me it could not be done anything else. You have to make another ticket. Then I got a ticket at 3:10 bus. Do not get my money back or get me.
Thanking you
Suday Banerjee
Kol 700059
PH 9038820499

SBSTC Carrying cargo

I am regular passenger of SBSTC. Every time I noticed Bus conductor & driver both are more interested to carry cargo for their extra personal income. As a prove I am uploading photos on 16/09/2017 at 17:15 hrs bus from Kolkata to Durgapur. Passenger are being harassed for their such activities, as well as making nuisance for bus boarder. Please take suitable action to resolve the issue.
Sudeepta Bose Bank Manager 9932048624

SBSTC Refund of extra amount deducted while booking a ticket

While booking ticket in advance for 20.01.2018 (Saturday) of 6:30 pm SBSTC Bus from Esplanade to Midnapur online, an amount of Rs. 95/- was deducted 2 times from my Bank account against seat no 24 (A/c Arup Kumar Chowdhury, Male, 53).
The ticket booking date is 18.01.2018.

I would therefore, request you to please look into the matter and arrange to return Rs. 95/- (Ninety Five only) to my account and oblige.

yours faithfully

MOB No. 8981371801
Email : [email protected]

SBSTC Cancellation of Bus

I have booked two seats on line (ticket no L02180139225 dated 11/02/2018 Rs 720.00) on AC Bus of SBSTC. The bus was to leave Karunamoyee at 2.20 pm for Kolkata. But no announcement for cancellation was there. After enquiring at 2.00 pm they asked to proceed by non AC Bus. The price of non AC bus ticket is less than half. But they refused to refund the balance amount. I requested conductor to provide us similar seats. But both driver and conductor refused and asked to get down from bus. This was a horrible experience in SBSTC. Service of SBSTC is worst.