This bus is so ### up that the height of the seat at the level of the ground floor where we have to keep chappals beside it and sleep there only . They can’t even plan properly while making a bus ### it’s a multi axle Volvo bus and they are charging 1400rs from SHIRDI to Bangalore the TV’s don’t work or they won’t even play it .There is no sight of window for the people sitting in the lower beds what the #### who planned this bus no window sight also and tall people should bend and sit in the upper birth. This bus is so screwed up .
I’m extremely dissatisfied with your worst service. You guys seriously have problems if we come late and your bloody driver yelled at me to the core for coming early. Teach that illiterate man some basic manners before hiring such people who don’t know how to respect others. God damn you guys. Never ever gonna travel by this bus again. I used to always use this service when i used to travel to Mangalore. Well this was the last because of your bus Driver’s dirty scoundrel behaviour for yelling at me. The vehicle number is KA01AF0554 SCANIA BUS and timing was 11:30pm, 27th march 2019 and actual pickup was gandhinagar. I saw the bus on my way to gandhinagar which was just another 1km away but i stopped and thought of boarding the bus as i saw it there anyway and knocked on the door and the driver yelled at me and shouted at me in such a cheap way. SRS TEACH YOUR DRIVERS HOW TO BEHAVE PROPERLY TO CUSTOMERS. I PAID TO TRAVEL AND IT’S NOT YOU GUYS WHO PAID ME TO TRAVEL !
BY YOUR BUS AND THIS IS WHAT YOUR DRIVER MADE ME FEEL SO. HE ASKED ME TO GO TO GANDHINAGAR WHEN I ASKED HIM TO LET ME IN. IS THAT THE WAY HOW YOU TREAT A CUSTOMER ? TEACH THAT GOOD FOR NOTHING IDIOT OR TAKE AN ACTION AGAINST THAT MAN IF YOU REALLY VALUE OR GIVE A DAMN ABOUT YOUR CUSTOMERS.
Date of journey : 27.03.2019
This travels is providing really a very bad service to the customers, I have to board the bus at 5:10pm but the bus hasn’t arrived since two hours almost there is no intimation from the travels office regarding the delay in bus arrival.The travels office person from maratahalli is providing wrong contact numbers to the passengers to contact bus driver. Even the customer care team is not supportive. Till now none of the passengers got any info regarding when the bus will arrive at ITI Gate bus stop. The vehicle no: 5440. Please never book this travels for travelling, very bad service# not even responding to the queries. Feeling really irritated with the service.
I am complaining about SRS travels, particularly about the bus from Hyderabad to Belgaum at 7.30 PM. They mention almost four contact numbers for boarding point contact. None of them will connect. By chance, if it connects, the agent himself doesn’t know the proper information. We cannot go alone by pick up van with lot of luggage. Better one is to catch the bus directly, so that, we can dump our luggage from cab to the bus. The agent himself/herself does not know exactly from where the main bus is connected. One of the agents does not have patience to give us information and is unable to hear our query. She(one of the agents) told the pick up van goes to Samshabad to board into the main bus. If it is really so, we cannot shift our huge luggage from pick up van to bus alone. And if it is so, it is far to book a cab till samshabad from secunderabad. Even if we call SRS Travels Customer Care also, no one picks the call. After so much time if we keep on call them, we may !
get them to hear us by luck . Information given by the customer care is different from the information given by boarding point contact person.
I travelled from Madurai to Bangalore PNR 27863126, Had several issues
1) Bus was late for pickup and reached bangalore with delay and i missed my critical meeting
2) BED BUGS BED BUGS!! Everywhere Bed Bugs got bit in several places and could not sleep 3) AC was not sufficient, it was sweating inside.
I finished my trip from Pune to Bangalore on 03/08/2018 are PNR: 24633306, Seat No: 3,4, Reporting Time: 07:15 PM, Boarding: Katrej at 07:30 PM, Service No. Jodhpur-Bangalore New B11R Multi, Bus No: KA-01 AF-9221.
The bus got delayed by almost 3 hrs in Pune. A bus stopped for dinner for 1 hr and for breakfast for 45 mins. More ever clearness also not good. My luggage was not kept properly by your staff and asking me to the complaint. Rude behavior.
By this way treatment, no one will dare to go by SRS travels in future. I raised this concern on mail 5th August 2018 11:07 am and after that, I sent 2 reminder emails. But no one from SRS team dares to reply on it.
Very poor service by SRS Travels. I now not avail SRS travels since that last incident.
Inhuman nd Horrible service. Pnr 17183638 Banglr to Mumbai 28/4/2017 10pm -1.10 PM. Had promised pickup from madiwala and i did book the ticket due to madiwala pickup. But like my previous exp they informed that pickup bus is cancelled due reason they always say ( pickup bus are not allowed inside the city). This reason is comman however these travels promise pick-up. Further I reached my Mumbai droppoint at 6.30pm they did not hault for lunch. Pathetic. At least should have curtousy to stop at some point for lunch if driver is expecting to have a delay … 4 hours delay from promised drop time with no hault…
I naik kiran has booked 05 tickets from pune to bangalore on 02/05/2017, in which my senior citizen parents were also travelling. the bus timing was at 10.30pm nasik to bangalore and seat no.s were 4L,1L,4U,5U,6U. as i am a regular traveller of SRS i trusted the bus service. but this was the worst experience that my family has faced.the pick up point was swargate near laximinarayana theatre & my family was waitng there from 10.30pm. the cabin crew has given me a call from the no.9325001127 and very rudely said that you have to come to next stop as the bus has left, i requested him to wait for a minute, but he very adamantly disconnected the call.than my family had to plead to the auto drivers to drop them to the katraj stop by paying the auto Rs500.the cabin crew for very wrong intention didtn wanted to board my family and make quick bucks.the behaviour of the cabin crew was so shocking in an alien city.I used to travel so frequently with SRS, b!
ut now i have to think twice before booking and recommend others to book.My parents suffered a lot and they are mentally shocked after the incident.Who is going to pay for all this.I recommend strict action for the persons responsible for this nightmare.
This escalation complaint is regarding the service of SRS Travel From Bangalore to Ngapur on date 31/08/2017. I have boarded on bus from Bangalore to Hyderabad is all well going but in Hyderabad driver n conductor is boarding passenger without ticket in travels.And I can understand passenger feelings but even after telling them they are not listening and complaint is regarding they are giving instructions that passenger belongings is not our responsibility but we are carrying valuble things with us if passenger travel without ticket and if they stole our valuable things they don’t have there records nothing then who will be responsible for our belongings.And this is not a personal issue it is in the public interest. Mob no 9657435243
My name is Payal. I am Chartered Accountant.
I have booked bus ticket from Mumbai to Jodhpur on Saturday night viz. 26th Dec 2017 night at 11.55 pm in SRS , Departure time was 11:55 pm. it was departed 01.55 am. total 2 hrs delay.
They do always delay and never on time as informed by travel agent there (Borivali [E] near Omkareshwar Temple).
Please do’nt believe on their time table.
Thanks & Regards,