I had booked 3 tickets 8,9,10 lower in non AC sleeper bus no. KA 42 A 5611. The exterior was dirty with the name of the company itself wiped off the rear windshield. The interiors were even dirtier. The yellow curtains were almost brown in colour due to months or maybe years of not washing. The brown bedsheets were stained and become black and grey in colour. The cream coloured interiors had stains, dirt and marks all over. There was even a chewing gum stuck on it. I have clicked all the photos and maybe the main branch of SRS will take some action on cleaning the bus in order to save the next set of passengers such ordeal. I would really appreciate if SRS contacts me and gives me an update regarding the action taken for this complaint.
Travelling:Thirthahalli to Bengaluru
Main problem we are facing is from SRS virtual server travel passenger is not getting bus details messages during journey time.
This incident repeating again again, Dude to online booking agent is getting jealous on single ladies traveller about bus booking. And behaving unprofessional during journey reporting time. Thirthahalli Agent – 94805433904/9480203665
AGENT is behaving unprofessional during bus reporting time, from SRS virtual server is not sending bus details messages to travel passenger mobile number, situation is like traveller always should depend on agent which is not correct.
This is regarding SRS Travels non ac sleeper from Bangalore to chilakaluripet.
Onboard time is 4:15 and they picked us at silk board with different bus and dropped us at KR puram in Bangalore. Promissing bus will come in 30 min.
But Even after waited for morethan 2 Hours There s no Response from Travels Help centre.
I can see at Same time other tavel busses passing us.
They didnt Even provided bus number and driver details.
I beleive its Against Laws.
These kind of sevices should be monitored and taken action atleast with fines.
Also convey what actions need be taken by passengers to get details immedaitley.
"SRS travels" the so called Govt recognized travels is cheating the govt. They doesn’t even renew their permit to transit inter-state & urge passengers to shuffle the bus in the midnight on the border highway. Adding to the burden, they do not even offer a helping hand in shifting the luggage. Moreover they never allow their passengers to keep the luggage in the dicky, so they can load heavy goods & make double money – no matter the passengers have to struggle badly with luggage on the seat limiting their space & have a uncomfortable journey besides they charge a premium fare. Buses are very poorly maintained & they charge too high for no amenities. Recently I booked their service from Munnar-Bangalore – their fare for non-ac sleeper bus was INR 2049 with no amenities like bedrolls, useless charging points & reading lights. And they made us shuffle the bus at TamilNadu border at midnight 2pm. When the passengers asked help to transfer the l!
uggage, they behaved so rude and we were told that the bus fare is not inclusive of the luggage transfers. Very rude behaviour to passengers.
SRS Bus service was too bad. I was having 3 bags for that they had charged luggage fair as Rs. 150 and the cleaner kept in his pocket and didn’t give the recipe. I asked about the recipe, he was saying in next place I will give receipt such like that. And I don’t recived the receipt. What the hell is going on with SRS Bus service. The bag was also like shoulder bag and trolley for that they charged. It’s too bad journey for me in SRS Bus. Here after I sure I want be choosing this service in my life. It made very bad impression. Bangalore to Udumalaipettai
MMT Booking ID: NU711841007767116
Operator PNR: TS190731111442942410HDVS/30876811/Bangalore – Pollachi Seet no u4
BUS NO: KA. 1003
I travelled from Bangalore to Kundapur on 24th May and reached on 25th May.. The vehicle was a Multi Axel Volvo With Number KA 01 AC 9155
This complaint is about the second driver who took over after the bus stopped after Hassan. – Driver With a Moustache turned upwards (Sorry did not take his name)
Please note the first Driver was very present and professional.
I would like to highlight few things:
1. Bus was not properly maintained. – Unclean
2. The driver stopped at night in a very dirty place where there was no electricity and proper bathroom facilities. Women passengers were especially troubled. 4. The driver seemed very rash. – Second Driver
5. The second Driver did not wear his uniform
Where is turned to become wore:
1. My drop was in Kundapur with the drop point being Old Bus Stand (SRS office), also mentioned on my ticket, however, all passengers were asked to get off the bus at Shastri Park where the driver said it was the last stop. I informed that the last stop mentioned was Old Bus Stand, where the SRS office is. The driver refused to drop me and said he was getting late. When I said I will have to raise a complaint as it was inconvenient for me and it was incorrect of him to refuse, he said you do want you want and shut the door as I was speaking. This was rude.
2. I took an Autorickshaw from where I was dropped and the bus was right in front of me and stopped at the office (yes, the bus did go to the office). I stopped the autorickshaw and questioned the driver. I was given a rude answer that this is our office and I have a parcel to deliver. When I questioned again the driver became aggressive and stared abusing and tried to physically intimidate me. This is when I confronted him and said that you are arrogant. To which the driver stared saying that your father does not feed me. The Autorickshaw driver was shocked to see the behaviour of the driver as well.
I have a picture of the bus parked at the Old Bus Stand Kundapur Office. – Attached
I could not get the driver’s pictuer as he made a speedy retreat to the office when I got my phone out to click his picture.
Is this the kind of service SRS provides? Why should the driver have lied to me? I have been abused to asking the question that was my right.
I have been traveling by SRS for about 5 years and have been advocating for them and have been really happy with their service. This one incident has led me to think that the service and the quality of staff has really gone down.
I don’t think I will continue to be a customer with SRS.
On 25th May I have written to SRS on the email ID [email protected] So far no response. Hence I decided to use this forum.
Vehicle Type: Mutli Axel I-Shift Volvo
Vehicle Number: KA 01 AC 9155
We travelled in SRS Volvo A/C sleeper on may 1st,it was a Goa to Bangalore bus. It was just a horrible experience.. Horrified by the way the buses are maintained. We had taken the last lower sleeper the bed covers we’re never cleant I mean washed. It was full of stains and when asked the bus attender to change he asked us to adjust.
Secondly below the bed there were some mat kept as if it was an unused seat, which made the seat slip every time we literary had to join it back every 30 minutes. Thirdly there were TV’s which were not working.
Fourth We asked the driver to give this feedback he said the are been warned for speaking for the customers. Fifth as the bed covers even the blanket given was also never washed.
Please this like just exploiting the customers. The money that we pay,we don’t get to experience. Photos have been taken and produce if required.
VRL buses are way better. At least hygenic neatly maintained.
This bus is so ### up that the height of the seat at the level of the ground floor where we have to keep chappals beside it and sleep there only . They can’t even plan properly while making a bus ### it’s a multi axle Volvo bus and they are charging 1400rs from SHIRDI to Bangalore the TV’s don’t work or they won’t even play it .There is no sight of window for the people sitting in the lower beds what the #### who planned this bus no window sight also and tall people should bend and sit in the upper birth. This bus is so screwed up .
I’m extremely dissatisfied with your worst service. You guys seriously have problems if we come late and your bloody driver yelled at me to the core for coming early. Teach that illiterate man some basic manners before hiring such people who don’t know how to respect others. God damn you guys. Never ever gonna travel by this bus again. I used to always use this service when i used to travel to Mangalore. Well this was the last because of your bus Driver’s dirty scoundrel behaviour for yelling at me. The vehicle number is KA01AF0554 SCANIA BUS and timing was 11:30pm, 27th march 2019 and actual pickup was gandhinagar. I saw the bus on my way to gandhinagar which was just another 1km away but i stopped and thought of boarding the bus as i saw it there anyway and knocked on the door and the driver yelled at me and shouted at me in such a cheap way. SRS TEACH YOUR DRIVERS HOW TO BEHAVE PROPERLY TO CUSTOMERS. I PAID TO TRAVEL AND IT’S NOT YOU GUYS WHO PAID ME TO TRAVEL !
BY YOUR BUS AND THIS IS WHAT YOUR DRIVER MADE ME FEEL SO. HE ASKED ME TO GO TO GANDHINAGAR WHEN I ASKED HIM TO LET ME IN. IS THAT THE WAY HOW YOU TREAT A CUSTOMER ? TEACH THAT GOOD FOR NOTHING IDIOT OR TAKE AN ACTION AGAINST THAT MAN IF YOU REALLY VALUE OR GIVE A DAMN ABOUT YOUR CUSTOMERS.
Date of journey : 27.03.2019
This travels is providing really a very bad service to the customers, I have to board the bus at 5:10pm but the bus hasn’t arrived since two hours almost there is no intimation from the travels office regarding the delay in bus arrival.The travels office person from maratahalli is providing wrong contact numbers to the passengers to contact bus driver. Even the customer care team is not supportive. Till now none of the passengers got any info regarding when the bus will arrive at ITI Gate bus stop. The vehicle no: 5440. Please never book this travels for travelling, very bad service# not even responding to the queries. Feeling really irritated with the service.