sun direct DTH Service not working

Hi Dushyanth,

I (Subin K) am a Sun Direct Customer and for last 3 days my DTH is down. I have been calling customer care again and again, however getting very very lean response from the team stating that we can only raise the request and can not guarantee of technician visit. Till now technician has not visited the home and we are still waiting. Whenever i call the customer i only get one response we will raise the request again and we can not do much. They gave me the number of Distributor , however distributor is also not coming.

We need and resolution to this or else refund our complete amount and get this disconnected.
My DTH number is 10564116472.
Date of Incident: 10/01/2019

Subin K