UP BEd refund

I (nancy jain) have appeared for bed counseling . i haven’t alloted any college due to less choice filling of colleges and colleges available in options wasn’t suitable to me so i didn’t chose any college. And for that i have paid counseling fee 5750 (750 was for counseling which is non refundable) but my debited allotment fee i. E. Advance fee 5000 is not refunded in my account which lu in their guidelines promises to refund when no college is alloted. So kindly refund my money in my account as soon as possible.