Pogo channel is not coming in english language for past 1 month and their is also no proper reponse from the customer care when enquired.
I have my mobile number registered with Videocon d2h. When I login with this number 9677215151 with OTP password option it showed a customer ID as
157203287. So we recharged to this number for Rs 8400 using net-banking through Videocon site.
But when we checked with customer care after the recharge, they asked the card number. For the mentioned card number they said the customer ID is 158940223.
I am not sure how this fake ID is linked to my mobile number. Kindly transfer my amount to the activated ID 158940223.
I have attached the screenshot of the transaction ID.
Bank account number – 08801050012575.
Kindly resolve it ASAP
I am getting consatnt error on my TV. DSS Message that BBCL account has ran out of balance and you need to recharge your account. I am not being able to see TV for the past one week.
Videocon D2H Number – 155437536
I have been raising this issue with Videocon D2H for 1.5 weeks and it has not been solved yet!!
They told me they have escalated the matter and still no one has resolved it. You have not even sent anyone yet to resolve the issue.
I will give it one more day and then i will destroy your social media and have my D2H switch to Airtel TV or Dish TV
I paid for the relocation and warranty extension for my Videocon D2H account under the customer ID 69140222. today when i contacted VIDEOCON D2H helpline to lodge a complaint for service i was told I dont have any warranty on the product, after telling them about the entire situation my call was transferred to senior executive or supervisor and call was hung up twice by them without having a word,I was able to hear the background noise of the executive who kept on say "call transfer kar de aur mai disconnect kar du ga tu agli call utha".
My call lasted for over 15 mins both the time when i called Videocon D2H helpline. I’m losing my time which i spent on the call, my call is being charged which is another loss for me. kindly assist me to get the issue resolved.
Sub: No action or response has been initated till today after several complain for no signal available against id no. 118472536.
I would like to inform you that i Sudhwa Satwa Ghosh of 30/1, M.N. K.Road (North), Kolkata- 700036 and from 18.04.2018 morning the singnal is not avaiable being id no. 118472536, due to Videocon d2h poor service. I have already lodge a complain being no. 579940288 on 18.04.2018 and on 19.04.2018 to Videocon d2h customer care service and made complain [email protected] but still today i.e. 21.04.2018 fail to provide connection or given any response from the ends of videocon d2h the exact reason for signal not avaible.
It is very unfortunate that videocon d2h donot provide any grace period after validity get expire.
videocon d2h count every day and take subscription. So when you count every day and takes money for providing channels then it is your duty to add extra day to the validity when the fault is from videocon d2h part.
Hence i being a customer claim from videocon d2h to provide me extra days to my validity until the signal get available along with compensation for mental agony and harashment.
Sudhwa Satwa Ghosh
Thanks & Regards,
My consumer_id is 212462249, residential address : Disari Apartment, 2nd floor, 17/1/K/1, Mondal Para Lane, P.O.- Nawpara, Kolkata-700090.
The d2h service was installed to my location on 04-02-2018. It was disrupted with effect from 17/04/2018 after a thunder storm in our area. Matter was reported twice to the customer care numbers on 19/04/2018 and 20/04/2018. On both the occasions, it was told that the representative will visit within 24 hours. On 20/04/2018, registration number of the complain was also forwarded to my registered mobile No. Again on 21/04/2018, I contacted their toll free consumer care No. and spoke to the Sr. Supervisor, Ms. Bishnupriya. She also assured me that within least time my problem will be taken care of.
But till date no action is forthcoming from their end.
As per your customer care communication I have recharged the amount for 2 month subscription. (Only Kannada channel packages) that my be add-on Kannada. But I didn’t get the chanls as per norms.
In my location only 3-4 hr power supply is there, hence I’m requested you for lesser amount plan From your end. I am 6+ your old customer to your organization. As per your suggestions I recharged the amount.
I am not superb any SMS. Call service from your organization. And not given any written request. After recharge we are getting lot of calls from your unknown span calls?
And I don’t know about You loan department details contact numbers name. Even in that department no one is my relative. And I didn’t asked any loan & any extra service. But You customer service executive telling that we are taken ₹50 loan. ?
Before 2 month my services is disconnected, For that I am so many times requested to your customer care executive. As well as supervisor . But no use, since from last 1+ years services are disconnected. They are asking extra amount recharge to start the service.
Regarding this kindly any one stand in customer place & help me.
1st time For your service set of box I have paid ₹3500/- to your technical support executive.
Unwanted channels have been activated on Videocon D2H without my approval. I had received a call from Videocon executive to subscribe some channels. I have informed that every day I received around 3-4 phone call request to subscribe channels and asked her add my phone in do not disturb. Instead she has activated some channels on my customer ID. Since this is a 2nd incident happened with me I am raising this complain. They also call me 3-4 times every day for the same. Following are my details. Name : Atul Gole
Videocon customer ID: 200270269
They promised me to install my D2H dish tv after the payment, after payment my request did not complete.. even i called to them so many time , they were just ignoring my request. Even i called to videocon custmor care number , i think their supervisior was pratik, not handled the situation . Very pathetuc and disappointed service by videocon d2h. I want my money back as they promised disloyalty
Thanks and regards