Unprofessional Videocon D2H officials:—
My customer ID is 218018951. I was not been able to watch a single channel from tomorrow. Regarding this I have registered complain with Videocon D2H customer care but sadly those illiterate CC people from Videocon D2H haven’t solved my issues yet, your CC don’t have manner to talk with customers. i have attached the recorded call with mail to d2h nodal officer, Your CC talk like they are the boss of Videocon….
i have never seen such type of CC executive of any company,, i have file a case against this in Consumer Forum (1864406).
My customer ID with Videocon D2h is 110779680. Due to non streaming of channels recently I was advised to change the STB and paid money and Service charge for Engineer’s visit. Now again there is no streaming of TV channels and when I took up the matter with them they are again demaning for visit of Engineer and basic S/C of Rs. 200 and to pay for any replacement of parts.. This is nothing but daylight robbery by D2h provider. They are not solving the problem permanently and they are demanding the service charges as a matter of their right & policy. Please let me know whether this is true? If not please take up the matter with the concerned and help me out.
On My d2h movie channel signal not found but other channel are diplay. On my account balance sufficient &also due date on 30/12/19. I call customer care of d2h no 9115691156.operator picked call but not proper response and purposely they ask sound not clear. I try 2-3 times but same response. Please do need ful
I recharged my D2h account on Nov 15 2019, for 3 months through online and got the message saying activated. The channels were not activated in spite of refreshing from web and through app and also calling the customer care again and again.The error was E18 – 4, you have insufficient Balance.
After doing above for few days, i recharged again for 500 in Dec 2019 by switching on TV from local shop dealer, hoping it will start the activation. Account was updated with new balance and the channel was activated. Everyday after office, i switch on TV, call back customer care and they repeat same lines.
The account balance by pressing green button, shows full amount and without watching any channel, the amount is reducing day by day 1. Welcome
2. Switch onto 149
3. We have given a command to activate
4. We have refreshed your account
5. We will take a complaint and send a technician
6. Technician will never come, after listening to E18 – 4, you have insufficient Balance
I have given complaint on 30/11/2019.requested to send technician.they send message (Dear RAJASEKHAR SABBELLA your Complaint No. 766215478 for Customer ID 44157230 has been registered and will get resolved till Tuesday, December 3, 2019 12.09 PM).till now nobody called and nobody attended .please take necessary action to rectify my problem.
I have a complaint to raise. My Mother & Father has taken a new videocon d2h connection on Feb 2019. At that time(Feb 2019) they told that they are giving us an offer of 13 months free for the price of Rs.3200 . Now connection has been stopped and asking us to recharge. And they have registered with different name & mobile number and they didn’t provided any Customer ID to us. When we are calling to them they are not lifting the mobile. If you don’t take any action then i will go further and i will make a complaint on your videocon d2h. So please take immediate action on this type of cheatings. Please find the below attached pictures of my videocon d2h settop box.