Videocon D2H World's Worst Customer Service Ever Faced

I had a problem with my Videocon D2H RF remote. So logged a complaint. Call Center gave me call ID 52956117 on 7th July 2017 and said that person will visit in 24 Hrs. Nobody came even after 36 Hrs.
So I called up again and they provided me new ID – 508871949 and I was told that person will visit in 8Hrs. Forget bout 8 hrs. Service person didn’t come even after 24 Hrs.
Again Called up and again I was given a brand new complaint ID – 509272865 with same commitment of 8 Hrs. Again wait for 24 Hrs. Nobody came..Now this is limit…
I again called customer care in anger and the person told me that tomorrow without fail service person will come.
By God and D2H people grace service person came, but he couldn’t resolve the problem, as he found issue in STB, so he changed STB, but he didn’t have power adapter (what the heck). Don’t know what type of service person he was. Then he told that some other person will come next day. After lot of follow ups new person came. He also couldn’t resolve the issue and told that he will come with new remote. But nobody came even after 2 days. I called that person and he told me that some senior person will come from company and will resolve the issue..but still awaiting…
Actually neither customer service team nor D2H company care about customers. They just want to do the business.. No qualified technicians and no other option other than call center to escalate the issue..

videocon-d2h Poor Singnal Channel Not working

I complaint first on 3rd July 2017, engineering come of 4th july 2017 and checked the antenna and said camera damaged will cost Rs. 350/- I said changed it I am ready to pay. He told the same is not available at present but product is started. he had given is number and told if again something is happen called me . on the next day the problem is started I called him but he has not picked up my call I then complaint on line no. Again instructed that engineer will visit in 24 hrs. but nobody is come then again I made a complaint and talked with supervisor Name Baldevsing he has asked time for 24hrs. Again I wait for 24hrs. but issued is not resolved hence I called back and again I Talk with Supervisor Mr. Baldevsing and told to send the engineer and solve problem earliest. On 10th July 2017 Engineer come to my home and changed the Camera and product is started. In this time engineer is never told me about the warranty of the camera of other parts. Again on 13th July 2017 the!
dish is not working and I made a complaint. Again 24hrs wait.but no engineer is come . Again I complaint and talk with senior person to send the engineer and solve the problem otherwise return my subscription which I had paid of year advance and discontinue the connection. He told engineer will visit on 15th July, 2017 before 8.45. but no body has visited. and again I complaint and again they are asking 24hrs then I insist them to transfer my call to higher officer and I talked with that person and told to resolved the problem early to disconnect and return by balance subscription. I am surprised his answer : He told it will take 7 days to disconnect and give my balance . I told him take 7days charge and disconnect today and balance to me today but he told not possible. And he will try to send the engineer early.
Fortunately, within a hour engineer come to home I visit with him of terrace where dish antenna is fixed . Again I surprised from the answer of engineer that the camera is not working it want to changed. I again call customer care and talk with supervisor Mr. Baldevsing about the said incidence . He replied sorry only. I told him to cancel the connection and return the subscription back he say it will take 7days . this is disgusting of service of D2H.
Customer ID – 11036120

Videocon D2H Worst D2H service (videocon)

Very poor, pathetic d2h service from customer care number 073558 73558
Non availability of signal is a major problem since installation. Please check my records, iam paying service engineer charge of Rs 200 every month due to non availability of signal which is not my fault but company’s fault. If signals cannot be provided , please shut down d2h service. My customer id is 90910012
Really fed up with this company. Thinking of going to consumer court soon as each month service engineer takes away 200 rupees and I think its company’s way of making money.
i am not satisfied the videocon services. this is bad experience. Will it be helpful to raise a complaint in this forum
Because I really wanted to take some actions against videocon ….

Videocon D2H Worst D2H service (videocon)

Very poor, pathetic d2h service from customer care number 073558 73558
Non availability of signal is a major problem since installation. Please check my records, iam paying service engineer charge of Rs 200 every month due to non availability of signal which is not my fault but company’s fault. If signals cannot be provided , please shut down d2h service. My customer id is 90910012
Really fed up with this company. Thinking of going to consumer court soon as each month service engineer takes away 200 rupees and I think its company’s way of making money.
i am not satisfied the videocon services. this is bad experience. Will it be helpful to raise a complaint in this forum
Because I really wanted to take some actions against videocon ….

Videocon D2H delay new connection install

I , Sourav saha paid Rs2220 on 31.07.2017 for d2h new connection and new set top box also with 1 month platinum hd recharge also. As per commitment from d2h executive Mr Farhan from mumbai office that within 2pm today my connection will be reach at home but still no action taken. Help me .
Find the attch snaps for details of payment .

Videocon D2H Remote complaint

Dear team,

It’s been nearly two months I can’t operate my TV. I had order a new remote but it Din work more than two days. I Book a complaint several time but one’s only engineer attended and than also it din work more than one day, again I book complaint which is closed by a girl saying call got disconnected. Again I book complaint and this time engineer close the complaint saying the complaint auto closed…. This is your service that any of your worker can cheat customers and you people don’t know for two months unless I don’t tell.
A company like you showing such reputation in market and cannot give remote warranty of even two days. I want my remote exchange soon as possible

Best regards,

Wilson George.

Videocon D2H not seen of all channels

I already recharge on 05/08/2017 my recharge due date is 07/08/2017 but ending of recharge date all channels not seen in tv screen message is DSS RSS your d2h account not recharge the ran out of your service pls rechagre your account as early as possible then i call for d2h customer care he told after 1/2 hour problem is solved but problem is not solve again i call customer care the he told your box is out of warranty period you pay Rs.200/- then d2h service is on why this technical problem from videocon why i pay Rs. sir pls solve the problem as early as possible

Videocon D2H Fooling the customer by Vediocon d2h contact center team

Very much upset to find vedicon d2h service. We are having a problem "E 04-04 Smart card not inserted properly". My customer id 89040395.
For 2days I have spoken to customer care to solve the issue.In reply to that it is told that they are checking the set top box will automatically restart.But actually nothing happens. After that they suggest for technical service. It is also told in advance that according to company policy Rs200 need to be paid to service engg. & extra charges applicable for any replacement.
The fault is very simple the smart card is not getting readable.the engg. came take out the card from behind the set top box cleaned that & insert it everything becomes ok. Asked for Rs200 when protested ,told that customer had agreed to pay Rs 200 whatever it happens for a servise engg. Visit.
It is what kind of business vediocon D2h is doing. Either the top managment has no knowledge about this or together running this cheap kind of business. The company shows technical support over phone , but for 2 days no body told pls follow the instruction take the card out clean & insert if it do not work then call for service engg. I would have been the happiest customer.
Fooling a customer never stands a company, try to win trust /belief of customer this is a massege to vediocon uppermanegment to check what is going on root level. Remmber a small fire can destroy the whole forest if not put off on right time.