I have taken an international holiday package from Yatra (ref No YH3710631 ) and I was told (on Mail) that I will be getting Rs 10000 ecash with this package.Now even after more than a month,I have still not got those ecash in my account.I tried contacting yatra through mail and call but not getting any response from them.Their call always comes busy and no one is replying to my mail.
This is with reference to following booking details:
Booking id – 2112726342409
Name – Sumit Chhabra +1
Hotel Name – The Anantmaya Resort
Dates – 23 Dec 2017 to 24 Dec 2017
I have made one villa room booking(with breakfast and dinner) in the aforementioned resort yesterday evening i.e. on 21st Dec 2017. At the time of booking, the rate appearing for the room was lesser than the normal market rate for the said property. However, i completed my booking.
Soon after booking, i got an call from Yatra executive stating whether i am facing any difficulty in booking. But i told him that no i have made the booking. I also specifically asked him the reason for such a lower rate, to this he replied that its due to promotional offer which convinced me somewhat but i double checked with him, to which his reply was same.
But to be sure about my booking, I checked with Hotel reservation at night time and to my surprise, they denied to accept the booking and this particular price point.
Today early morning, i called your customer care at around 9:00 am to get some solution. And customer care executive assured me that my booking is confirm and they will check with hotel for denial reasons. Further, he also told me that someone from Yatra will get back to me within 2 Hours.
But to my surprise, the committed SLA of 2 hours also got exceeded and after which i called your customer executive again. This time customer care executive told me that concern has already been escalated and they are not able to touch base with Hotel on this which I believe is nothing but to deferment of resolution. I myself tried reaching out to Hotel and faced no issue.
Further, executive told me that they need time till EOD today for resolution of this issue and when i requested to speak to his supervisor / manager, he denied that. Moreover, he also asked me if not confirmed from Hotel, whether i would be cancelling my booking.
I do not understand when booking was not supposed to be confirmed, why your executive confirmed the same, why yo have sent booking vouchers to me, why escalation story is going on.
Now because of this, you are unnecessary wasting my time and causing irreversible psychological stress.
Request you to provide the resolution at earliest.
I have booked maurya in , bhubaneswar, orissa hotel for my wife in yatra. Com.. When my wife went to hotel, the hotel said they didn’t receive any mail from yatra.. I had calld yatra. Com customer care from morning till 5pm..but no one resolved the issue.. At last they told they will refund my money.. But who the hell want refund.. I asked them to book for any hotel.. But the f…ing bas…s, didnt do it.. My wife had to stay in bhubaneswar railway station for 1 whole day
I have booked a hotel maurya inn in yatra. Com.. But when my wife went to hotel, they told they didn’t receive any mail fron yatra.. I tried contacting yatra. Com from today morning but the customer service people are keeping my call on hold foe 10 to 15 min and disconnecting it… What the hell is this… This yatra. Com is completely fraud..
My hotel was cancelled 24 hours prior to my flight .. When i made dis booking three months prior .. Very unprofessional behaviour .. Very bad company .. U dont deserve our customers trust ..
Would request you to please share your Yatra booking reference number and your registered e mail address so that our team can assist you further.
Hi i am wasim. I was very disappoint with yatra service i have booked a flight ticket from yatra air India airline. PNR Z58T4.shedule time was 9PM from kolkata. Morning itself i got to know that i will not able to board due train delay as train is running late.Same thing i have informed to Yatra customer care executive. He deny to cancelled or reschedule my ticket i have tried for every end but he was not ready to cancelled or reschedule as per him policy says that we can only cancelled or reschedule flight before 24hr from the time for boarding.since its late so missed flight as money.
My Booking Reference no 0901844746507. journey date Ahmadabad to Kolkatta, want to cancel ticket ( Refundable). But Yatra showing 0 Refund for cancel or reschedule.
As per our records, customer care team would have contacted you for all your concerns and have shared the correct cancellation charges with you. Should you require any further assistance, feel free to write us back.
Yatra Care !
My booking Id is- YA9834561.
I had taken Singapore Malaysia tour in May. The Genting snow world visit was included in my package and I was charged for it but the same was provided in the actual tour.
Another one- My night Safari in Singapore was missed due to some mess caused by Yatra representative.
It was concluded with Mr. Anshul Gupta from yatra.com that I will get the refund for both the things above. Since last one and half month he is saying that my refund is under progress and till now almost 4 times he has requested the time of 7 days. Today I tried to call him 5-6 times and all the times I am getting reply that he is busy and my callback is arranged on priority.
Neither he is attending my call nor I am getting callback.
This is really PATHETIC and making my experience worse day by day about YATRA.COM