Yatra.com flight dates changed in booking confirmation!!

booking id 3103717298052

I booked my return ticket from jodhpur to delhi on yatra.com for the 4th of april and 7thof april return.But in my confirmation email the dates were changed to 27th april to 7th may!!
While booking the ticket it clearly said "refundable" on the website for the dates i booked. When i tried to reschedule my flight online there was an error that said "rescheduling is not available for international flights!" which is clearly a mistake as my booking is domestic.
I called customer care to reschedule but they told me to speak to jet airways as there was a problem with their website and they could not make the changes for me. When i spoke to jet airways they said they cannot do it either because the booking was done from yatra.com.
After calling yatra.com customer care a second time they told me the rescheduling charges would cost me more than what i paid for my ticket in the first place. So i would have to forfeit the Rs 6000 i already paid to yatra.com for their mistake in confirming the wrong dates and then have to get fresh tickets and pay for those as well WITHOUT ANY REFUND that was clearly mentioned on their site while booking the ticket.

Yatra.com Booked Hotel but confirmation mail or message not received

Dear Ashish,

Greetings from Yatra.com!

Regret the inconvenience caused. We would like to inform that refund has been initiated and it will take 2-5 working days to reflect in your account. Hope your query has been resolved.
Should you require any further assistance, please call us on 09555 800 800 / 1860 200 1800. For holidays please call on 18602002323. Alternatively, write on [email protected]
Best Regards,
Yatra Care

Yatra.com cheated for extra money aainst seat booking

Respected Madam,

As discussed with you at your customer care number 18605000900 at around 3.18 pm, I have few query which were answered unsatisfactorily :
1) On requesting many a times you didnt transfer the call to your superior even in a condition where you failed to provide a satisfactory reply, moreover you forced me to send you the proof related to issue I am discusing by mail & you mentioned your mail ID with me to send you the proof. This shows your intentions were more towards collecting proofs rather providing solution & serices from yoour customer.
2) I made a call to customer care because I felt cheated from "yatra.com" because I booked (Booking reference: 1503739234923) flight from pune to delhi (JetAirways 9W-786), while booking I was asked to choose the meal which I opted (2 Veg, 1 child meal) & seat as well which I selected 39D, 39E, 39F & after selecting these seats of my choice from the only balance seats to book (Highlighted in white colour, rest already booked seats were grey coloured) I proceed for the payment & completed this activity.
But later I come to know that I have been cheated by Yatra.com as those seats were not confirmed where as as a customer it was so obvious that I am paying for the selected flight/ timing/ dearture/ destination/ day / date / meal preference & seat number too as it was asked to choose just before making payment (also I would like to mention that there was no POP up or any other medium to define me as a user that seats I am selected will not be confirmed, as I was making booking for my parents (Senior citizen 66 yr & 64 yr old) & my son (6 yr old) it gets very important to have a seat as our preference from available at time of booking (as already mentioned 39D, 39E, 39F).
Now as I came to know that these seats are not confirmed, & these people asking for extra money to get further confirmed seats, I really felt cheated. This is really not a way to do business.
It was my first time experience of booking air ticket from yatra.com & I am hurt with this very first experience.
Shame to such organisation who uses unethical way to earn money as they are almost blackmailing their customer like us to pay them for their greedy business approach instead of attracting customer with efficient & good services I guess.
Again I request you to kindly provide me mail ID/ contact number of your seniors or I will try my best to get it from any or every source before making move to consumer court if not replied well.
Regards.

Yatra.com Ecash not received as you commit

Dear Vikas,

Greetings from Yatra.com

Booking reference no. YH3105437

We thank you for your patience. We would like to inform you that promised eCash has been credited (T&C applicable) into your Yatra online account. We request you to log in into your online account to check and confirm us.For usage details request you to visit this link – http://www.yatra.com/online/ecash-faq .
Hope above information will suffice the purpose. For any other assistance required please contact at 09555 800 800. For holidays please call on 1860 200 1800 / 1860 200 0900. Alternatively, write on [email protected]
Regards,
Yatra care

Yatra.com YA:3414901 Train ticket booking Ref.No.1704718264791 for Rs.13910/- on 17-04-2017 request reg.

Dear Kiran,

Greetings from Yatra.com

Booking reference number – 1704718264791

We regret for the inconvenience caused. Please be advised that refund of INR 13910.00 on 17 APR 2017. Your bank generally takes 2-5 working days to credit the amount into your account. As we checked you are in contact with our team regarding this query. Request you to allow time to our team to check and advise you at the earliest.
For any other assistance required please contact at 09555 800 800. For holidays please call on 1860 200 1800 / 1860 200 0900. Alternatively, write on [email protected]
Regards,
Yatra Care

Yatra.com Checking denied due to wrong information

I was denied checkin due to negligence and misinformation communicated by Yatra.com on the travel itinerary. I booked my visit from New Delhi to San Francisco via Qingdao (New Delhi to Qingdao on Shandong Airlines SC – 8830 and Qingdao to San Francisco through China Eastern MU – 767). Neither Yatra nor Shandong Airlines communicated me that the flight from Delhi to Qingdao was via Kunming, China.
I had already researched the visa requirement for transit through China and was sure that it isn’t required due to China’s transit without visa (TWOV) programs, wherein Visa is exempted if you transit through a single stop and have an onward flight within 24 hours.
The Shandong Airlines officials denied my entry on the grounds that I needed to board a domestic airline from Kunming to Qingdao and had to switch terminals in the process. This huge mess-up on the OTA Yatra’s part resulted in a loss 55k INR (next flight booking), + 19k INR (cancellation charges) + 9 hours delay in departure time and many hours of stress. I demand immediate compensation and settlement of monetary losses incurred otherwise this will be taken to social media and consumer courts till justice is served.

Yatra.com untrustful and cheating the public – yatra.com

Booked hotel through yatra.com with advance money. The hotel refuse to provide the room because they don’t have any such agreement or contract with yatra.com. Requested refund for the past two months no response from yatra.com. hope they cheating the public online, please don’t book with yatra .com in future.

Yatra.com Irresponsible Behaviour

I have booked this hotel on 3rd of May and received a confirmation for same.
After 2 days, I called hotel guys for some details and was socked to know that my hotel is not booked.
I called yatra.com support contact number and they told me to wait till Monday and surprised me saying, even after booking the hotel from Yatra.com, they will take one week time to confirm, if my hotel is booked or not.
It was really ridiculous, if you guys are unsure, why you are taking money for that uncertainty.
I have called again on Monday and they told me to wait for Tuesday by 1 PM, someone from Yatra team will call with an alternate arrangement for you. And told me to call yatra support number if I am not getting any call by that time.
I called at 2 PM, same response ( An apology with another estimated response time ) with that they will update me within 45 min with alternate arrangement.
I called at 9 PM, same response ( An apology with another estimated response time ) that they will update me by tomorrow by 12 PM.
I am fed-up with such response. Could you guys tell me what is going on?
I have used first time yatra’s service but that going to be last one for me. Services are pathetic.
Whenever I am calling customer care number, they are telling, they are going to reply in 30 min. Not sure when that 30 min will end.

-Arun Baranwal

Yatra.com Irresponsible Behaviour

I have booked this hotel on 3rd of May and received a confirmation for same.
After 2 days, I called hotel guys for some details and was socked to know that my hotel is not booked.
I called yatra.com support contact number and they told me to wait till Monday and surprised me saying, even after booking the hotel from Yatra.com, they will take one week time to confirm, if my hotel is booked or not.
It was really ridiculous, if you guys are unsure, why you are taking money for that uncertainty.
I have called again on Monday and they told me to wait for Tuesday by 1 PM, someone from Yatra team will call with an alternate arrangement for you. And told me to call yatra support number if I am not getting any call by that time.
I called at 2 PM, same response ( An apology with another estimated response time ) with that they will update me within 45 min with alternate arrangement.
I called at 9 PM, same response ( An apology with another estimated response time ) that they will update me by tomorrow by 12 PM.
I am fed-up with such response. Could you guys tell me what is going on?
I have used first time yatra’s service but that going to be last one for me. Services are pathetic.
Whenever I am calling customer care number, they are telling, they are going to reply in 30 min. Not sure when that 30 min will end.

-Arun Baranwal