If you are even considering of living in zolo, THINK AGAIN
One of my friends lives as a tenant in Zolo caster, Hinjewadi, Pune. She was the first girl in the pg after zolo caster became unisex. She is having an extremely horrible time at the PG, borderline of mental torture. The sales guy (aditya) convinced her by the usual sweet talk and made numerous promises like one floor entirely reserved for ladies (which would be fully occupied by ladies within 2 weeks of my friend’s joining), delicious food, room cleaning at regular intervals, TV, geyser, washing machine, etc.
But the reality is lightyears away from those sweet promises. First, the approach road to the property is non existent. Your vehicle could easily get punctured on the way in. The PG has a depressive and gloomy air to it. The guy who handles the property (Prashant, neerav etc.) along with other staff, is all male and is one of the most arrogant, rude, foul mouthed, lying people you’d ever meet. Any complaint, no matter its nature, is met with harsh words and brash attitude, which is totally unprofessional. You’d expect such a language and the way of dealing with customers in some 3rd rate PG but it was definitely not expected from some company who claims to be one of the best in the business.
The rooms are tiny, damp, congested, severely lack ventilation and are suffocating to say the least. There are inadequate storage spaces which is bad for those who look for long term stays. some rooms also have leakage issues. And most amenities given in the room often don’t work.
Food in the PG is the most disgusting ever, the smell of the food itself might make you vomit and the taste is beyond disgusting. their food has usage of dalda and hydrogenated oils which are known to be harmful to the body. There were also multiple instances where insects were found in her food, and when pointed out, the staff responds to it with its usual rude, arrogant and uncivilized ways. Also, many a times, food wasn’t available even within the promised time frame, forcing my friend to order from outside on multiple occasions. And the staff responded with their usual arrogant ways if pointed out. The staff simply responds by saying that its not their problem and asked the complainants shamelessly to fend for themselves. A guy was even served a notice for pointing it out and demanding food (which was paid for in the fees itself).
The staff’s horrible and callous behavior further continues in the room cleaning facility zolo provides. Zolo has a policy that the responsibility of tenant’s belongings lies with the tenant alone and that’s fair. However, the staff is always adamant on cleaning the room at their own convenience. The staff insists that they are available for cleaning only in morning and afternoon, which is not possible, since that’s office time. When the tenant requests for cleaning in the weekends, they flatly and shamelessly refuse and ask for the room’s key so that they can clean at their own time, which no sane person would do, given the policy of zolo and the dubious reputation of the staff. My friend had a harrowing experience in this manner Her room was not cleaned for weeks and the dustbin outside her room was not cleared for days.
My friend had a major altercation with the staff when she confronted them for their callous, rude, arrogant behavior. Now they flatly refuse to clean her room, address all the issues and hold grudges against her for calling out their folly. Is this the treatment, professionalism and attitude should one expect from a so called growing and ambitious company called zolo?
The washing machine facility, which was promised, is another abomination in reality. There are 2 washing machine for 40–50+ people. And since almost all tenants are workers in nearby IT companies, you can simply imagine how cumbersome it gets to wash clothes, especially in weekends. This problem was further compounded when the machines started leaking current, which made their usage dangerous. And the staff’s attitude? Callous as usual. They took their own sweet time to address the issue while several tenants languished due to the staffs incompetency.
The TV promised in the room broke down the first day my friend moved in and zolo took more than a week to fix an issue that trivial.
The staff also has a bad habit of sitting in the main lobby and shouting and talking loudly at times as late as 11pm and 12am, which makes life in zolo, which is already a living hell, even worse.
Also, some staff members are known to occupy the rooms meant for tenants for their night’s sleep (they occupied a room right opposite my friend’s room, on a floor which they were supposed to make exclusive for ladies, according to their promises). Also, the supposed women’s floor is still occupied by men, despite their promise months ago.
Another joke in zolo caster is security. there is not even a single security personnel on the property. The male staff gazes at women tenants, making them feel uncomfortable, and if a female tenant lives here, she never feels secure even for one bit. My friend’s experience resonates with my statement.
The bathroom itself had multiple leaks form multiple places which were never repaired to this day despite several complaints.
Zolo caster has one of the poorest electrical systems any building could have. Hinjewadi is known to have frequent power cuts but zolo caster triples the rate of power cuts by their own electrical issues, which, again, is resolved by the staff at their own sweet time. Also, there’s no power backup, so, for work from home people, good luck.
The customer service of zolo is even worse. If approached, they ask you to raise a ticket and zolo takes its own sweet time to respond. Even if they do respond, the person on the other end says that they will escalate this issue and nothing happens and the complaint remains unaddressed. So much for the so called brand name and brand image of zolo.
My friend has gone through a lot of mental torture. She has gone into trauma after the last altercation and is considering moving out of zolo as soon as possible. But zolo is also known to harass people when it comes to deposits. The handler of the property (prashant) blatantly says this and he has the nerve to say “do whatever you want” whenever a complaint is raised and is hell bent on making her remaining stay as miserable as possible.
I’ve also observed that most comments which are positive about zolo are written by promoters and interns who try to artificially hype up zolo and try to improve their image by writing fake testimonies, posts, reviews and quora answers. These people themselves haven’t stayed even for a single day at zolo and zolo is indulged in this unethical practice. Do NOT fall for these. The reality is far more bleak.
In conclusion, all I can say is, that zolo PGs is nothing but a fraudulent, unethical, disgusting and horrible places to live in. If one of their PG in one of the busiest areas in a tier 2 city is like this, then one can only imagine how rest of their properties really. If you are looking for a PG, consider every other PG in the city before even thinking about zolo. Zolo should be dead last in your priority, unless you are hell bent on living in the hell on earth.