I have zaxis 370 machine ,purchased on 2016.
My machine’s pin and bush of arm and stick got damaged because of the poor quality products issued by Tata hitachi .
When I approached regarding this issue to “CAG CONSTRUCTION EQUIPMENT PVT LTD “ .Response regarding this issue is not satisfied(note: they mentioned it s due to lack of grease).please check my purchase history ,till now date I’m using only Telcon spares .actually I have 5 machines ,whereas I never found such type of poor quality products and poor response. And they are blindly compromising me for discounts in the spares .
Service and commitment wise I’m really disappointed with this company. It’s really a very bad experience and never expected Telcon could approach a customer in this way .They doesn’t have a proper stock of goods and whichever I order they Ll blame on someonelse whom I don’t know or blaming about other branches . Please be reliable to your customers .