TVS Jupiter Defective vehicle provided

Dear Team,
Today afternoon I have received SMS of complaint ref. No. 99121 and simultaneously received another SMS for code for call closure ref. no. 22508.
Please find an attachment for the same.

Please let me know weather my complaint is closed or still in process ?
Thanks & Regards,
Bhuvnesh Patil,
9765988228
Hide quoted text

On 26-Dec-2017 1:37 PM, "Service Support (MKT/Hosur/TVSMotor)" <[email protected]> wrote: Dear Mr. Manjunath

This is for your reference.

Regards

Mahmood Alam

From: Bhuvnesh Patil [mailto:[email protected]] Sent: Tuesday, December 26, 2017 10:09 AM
To: Service Support (MKT/Hosur/TVSMotor)
Subject: RE: Mail from TVS Motor Company Ltd.

Dear Team,

Please let me know the TAT of the complaint I have done.

Kindly do the needful.

Thanks & Regards,

Bhuvnesh Patil,

9765988228.

On 20-Dec-2017 11:03 AM, "Bhuvnesh Patil" <[email protected]> wrote:
Dear Team,

Please find required details bas below,

Vehicle Frame Number :MD626BG43E1L26302

KM Run : 2835 KM.

Kindly do the needful as soon as possible.

Thanks & Regards,

Bhuvnesh Patil

9765988228.

On 19-Dec-2017 1:00 PM, "Service Support (MKT/Hosur/TVSMotor)" <[email protected]> wrote:
Dear Sir/Madam

At the outset we thank you for writing to us. We sincerely regret the inconvenience caused to you. We request you to provide us the following details to help us to serve you better.

Vehicle Frame Number :

KM Run :

Kindly revert as soon as possible for speedy action.

For any further clarifications or support regarding service please feel free to contact the undersigned.

Team Service Support

TVS Motor Company Limited

Hosur, Tamil Nadu

Extn No.: ############

Direct line: (04344) ############/270046

From: Service Support (MKT/Hosur/TVSMotor)
Sent: Tuesday, December 19, 2017 11:00 AM
To: Sales Support (MKT/Hosur/TVSMotor)
Cc: ‘Bhuvnesh Patil’
Subject: RE: Reg.: Old Vehicle Sold 10/2014 in APR’17 – Jupiter @ M/s. Roshan Motors, Silvassa

Dear Mr. Rajesh

This seems to be for your reference.

Regards

Mahmood Alam

From: Bhuvnesh Patil [mailto:[email protected]] Sent: Monday, December 18, 2017 6:44 PM
To: Service Support (MKT/Hosur/TVSMotor)
Subject: Regarding faulty Jupiter scooter delivered

Dear Team,

I Mr. Bhuvnesh Dinesh Patil bought Jupiter Scooter Registration no. DN 09 P 4522 in April 2017 from Roshan Motor, TVS agency, Silvassa requesting you to please intervene in serious problem of Used & faulty scooter delivered to me.

From day second I started complaing about problems in scooter that used scooter is delivered to me….

Details as below,

1) Tyres were frayed:-

When scooter was delivered to me both front & rear tyres and rings were frayed. After complaing for it they changed after 15 days. Without using scooter both tyre get frayed. How is it possible ?

2) Engine problem:-

I had noticed a problem in Engine when I was traveling to Dahanu from Silvassa (distance was 60 km). After approximately 30km of driving scooter speed suddenly got reduced due to engine got jammed. Next day I discussed a problem with head mechanic of TVS motor Silvassa. He serviced the scooter. But problem remain as it is. From last 7 months they tried to solve engine problem for almost more then 25 times but they failed to do so. After complaing again n again finally after 6 months head mechanic Mr. Javed accepted that scooter is having a problem in clutch plate or belt. I immediately inform it to owner of Roshan Motor Mr. Sameer Sabuwala. But till date problem is not resolved.

3) Shock-absorber Problem:-

Oil leakage in front Shock-absorber & rear Shock-absorber making noise both these problem are not sorted out after complaing it to head mechanic Mr Javed for more then 5 time.

4) Manufacturing Date 10/2014:-

Mrs. Paro (Sales Girl) of Roshan Motor TVS showroom hide an important information of manufacturing date of scooter that is 10/2014. When I received my RC book smart card after six months I noticed that manufacturing date is 10/2014. If I would aware of that manufacturing date I would have taken another scooter.

Conclusion:- We surely get an idea that Scooter was used more then 3 yr thats why both the Tyre were frayed.
Most important thing is from the second day I started complaing about problems & day by day I got new problems in NEW scooter – tyre problem, Engine problem, Shock-absorber problem & now getting trouble in starter.
Scooter was repaired & serviced more then 25 times in this last 7 months but all problems remain as it is. After paying 51353/- for new bike they provided me a junk. How can I accept this.
I am complaing it from last 7 to 8 months but it’s of no use. Every time Mr.Sameer Sabuwala (owner) said that we will solve a problem but they were failed to fulfill their commitment.

Kindly requesting you refund my full amount Rs. 51353/- which was paid for new scooter or provide exchange of new Jupiter scooter.

Kindly do the needful…

Yours faithfully,

Bhuvnesh Dinesh Patil

9765988228.

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain Information that is non-public, propr Dear Team,
Today afternoon I have received SMS of complaint ref. No. 99121 and simultaneously received another SMS for code for call closure ref. no. 22508.
Please find an attachment for the same.

Please let me know weather my complaint is closed or still in process ?
Thanks & Regards,
Bhuvnesh Patil,
9765988228
Hide quoted text

On 26-Dec-2017 1:37 PM, "Service Support (MKT/Hosur/TVSMotor)" <[email protected]> wrote: Dear Mr. Manjunath

This is for your reference.

Regards

Mahmood Alam

From: Bhuvnesh Patil [mailto:[email protected]] Sent: Tuesday, December 26, 2017 10:09 AM
To: Service Support (MKT/Hosur/TVSMotor)
Subject: RE: Mail from TVS Motor Company Ltd.

Dear Team,

Please let me know the TAT of the complaint I have done.

Kindly do the needful.

Thanks & Regards,

Bhuvnesh Patil,

9765988228.

On 20-Dec-2017 11:03 AM, "Bhuvnesh Patil" <[email protected]> wrote:
Dear Team,

Please find required details bas below,

Vehicle Frame Number :MD626BG43E1L26302

KM Run : 2835 KM.

Kindly do the needful as soon as possible.

Thanks & Regards,

Bhuvnesh Patil

9765988228.

On 19-Dec-2017 1:00 PM, "Service Support (MKT/Hosur/TVSMotor)" <[email protected]> wrote:
Dear Sir/Madam

At the outset we thank you for writing to us. We sincerely regret the inconvenience caused to you. We request you to provide us the following details to help us to serve you better.

Vehicle Frame Number :

KM Run :

Kindly revert as soon as possible for speedy action.

For any further clarifications or support regarding service please feel free to contact the undersigned.

Team Service Support

TVS Motor Company Limited

Hosur, Tamil Nadu

Extn No.: ############

Direct line: (04344) ############/270046

From: Service Support (MKT/Hosur/TVSMotor)
Sent: Tuesday, December 19, 2017 11:00 AM
To: Sales Support (MKT/Hosur/TVSMotor)
Cc: ‘Bhuvnesh Patil’
Subject: RE: Reg.: Old Vehicle Sold 10/2014 in APR’17 – Jupiter @ M/s. Roshan Motors, Silvassa

Dear Mr. Rajesh

This seems to be for your reference.

Regards

Mahmood Alam

From: Bhuvnesh Patil [mailto:[email protected]] Sent: Monday, December 18, 2017 6:44 PM
To: Service Support (MKT/Hosur/TVSMotor)
Subject: Regarding faulty Jupiter scooter delivered

Dear Team,

I Mr. Bhuvnesh Dinesh Patil bought Jupiter Scooter Registration no. DN 09 P 4522 in April 2017 from Roshan Motor, TVS agency, Silvassa requesting you to please intervene in serious problem of Used & faulty scooter delivered to me.

From day second I started complaing about problems in scooter that used scooter is delivered to me….

Details as below,

1) Tyres were frayed:-

When scooter was delivered to me both front & rear tyres and rings were frayed. After complaing for it they changed after 15 days. Without using scooter both tyre get frayed. How is it possible ?

2) Engine problem:-

I had noticed a problem in Engine when I was traveling to Dahanu from Silvassa (distance was 60 km). After approximately 30km of driving scooter speed suddenly got reduced due to engine got jammed. Next day I discussed a problem with head mechanic of TVS motor Silvassa. He serviced the scooter. But problem remain as it is. From last 7 months they tried to solve engine problem for almost more then 25 times but they failed to do so. After complaing again n again finally after 6 months head mechanic Mr. Javed accepted that scooter is having a problem in clutch plate or belt. I immediately inform it to owner of Roshan Motor Mr. Sameer Sabuwala. But till date problem is not resolved.

3) Shock-absorber Problem:-

Oil leakage in front Shock-absorber & rear Shock-absorber making noise both these problem are not sorted out after complaing it to head mechanic Mr Javed for more then 5 time.

4) Manufacturing Date 10/2014:-

Mrs. Paro (Sales Girl) of Roshan Motor TVS showroom hide an important information of manufacturing date of scooter that is 10/2014. When I received my RC book smart card after six months I noticed that manufacturing date is 10/2014. If I would aware of that manufacturing date I would have taken another scooter.

Conclusion:- We surely get an idea that Scooter was used more then 3 yr thats why both the Tyre were frayed.
Most important thing is from the second day I started complaing about problems & day by day I got new problems in NEW scooter – tyre problem, Engine problem, Shock-absorber problem & now getting trouble in starter.
Scooter was repaired & serviced more then 25 times in this last 7 months but all problems remain as it is. After paying 51353/- for new bike they provided me a junk. How can I accept this.
I am complaing it from last 7 to 8 months but it’s of no use. Every time Mr.Sameer Sabuwala (owner) said that we will solve a problem but they were failed to fulfill their commitment.

Kindly requesting you refund my full amount Rs. 51353/- which was paid for new scooter or provide exchange of new Jupiter scooter.

Kindly do the needful…

Yours faithfully,

Bhuvnesh Dinesh Patil

9765988228.

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain Information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you may please note that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain Information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you may please note that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication
ietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you may please note that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain Information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you may please note that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication

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