Union Bank of India Pathetic service from Union Bank of India

Dear sir/madam,

My current account name of Mahima Infotech in Union Bank of India, Nallasopara east Thane branch.
I have deposit a cheque today(21/12/2017) around 1:00pm at Nallasopara east branch for transfer from Ubi to Ubi through chek, also requested him, please do on urgent basis as our last experience.
That time he told me don’t worry drop your cheque in drop box which is out side of bank and it will be transferred within half an hrs.
Know 5:35pm still I have not received? why not transferred, and how much time need to bank staff for transfer? Who is responsible for my loss whichever for unable to transfer on time?
Prem jha

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