Upset smart card Some one else received my card

I applied for a smart card on UPSRTC Website with my
Trimax reference number PNGPN180218855
When I go to bring my card then it is not printed till date after few months I go to bring my card then the agent on bus stand says that the card is delivered to the customer even I shocked how some one else bring my card when I show the documents to them they say that they can’t help me because the status shows that card is delivered how it can possible when the receipt of the card is present to me plz help me to block my card

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