Vidal Healthcare Tpa after claim rejection original documents not handed over

Hi Team,
I have filed claim for my son for circumcision operation,
I have submitted diagnisys report and bill with discharge sumary.My claim has been rejected as it was not in Vidal Health format.
So i want my all original documents back and i am following with team fro last 2-3 months but they are unable to help.
Now i can not claim with my other Policy as well as original has bin misplaced.they might have misplaced the original documents. Please help me and provide me my original documents back ASAP.

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