Iam a D2H subscriber of Videocon with customer id 83038849 which iam using since the past 7 years. I am facing the issues with the set top box since 2 months and no one is resolving it. I have complaint id’s received from calling on customer care since july 26th but none of them were solved. Everytime i call to the customer care, their executives just keep my call hold for some minutes to check my complaint status and only thing they do is to say sorry for the delay, lodge a new complaint and saying that the issue will be solved within the next 8 working hours. This thing is happening and repeating since the last 2 months. I have some 15 to 20 complaint numbers in my inbox. I have recharged my set top box for 2months which is of no use. I could not able to watch the tv since the last 2 months due to the delay caused in sending the technician to solve the issue and also the worst service from the customer care guys.
Also my money has been deducted from my d2h account 2 months back which is not even refunded till date. Iam really fed up with the service from videocon d2h. Dont want to use their service anymore but i have wasted my money purchasing such worst product and really want my money back and request you to compensate for all these mental agony faced during this 2months calling the customer care again and again and waiting for the services to improve.
Please resolve the issue urgently.
Thanks & regards,
email: [email protected]