VIDEOCON D2H Not getting timely assistant

I ordered remote and within 3 days it stop working.

Again I purchased new remote from nearby shop as Online Order Videcon d2h remote are faked.

I have called service center to visit as remote is not pairing. I have been told that engineer visit will be done within 24 hours.
10 hours passed still did not get any call about engineer visit so I again called call center but they said my complaint is not registered.
What is this??? How one can be so careless about customers. Again I have to raised request for engineer visit.
20 hours passed from second request still engineer visit not happened. My patience over.

I think I made mistake buying VideoCon D2h. Customer service is so worst. They are not value their customers. Do not buy this product if you don’t want to get frustrate. Videocon D2H First you should be able to understand and provide satisfaction to customer needs.

Big no to VideoCon D2H Service.

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