Videocon DTH No response

I have recently re located to Hyderabad and done installation of Videocon DTH a week back.. I recharged it and got message that south Indian gold pack was activated.. i get only one channel each day and I did not get a single channel included in my pack on screen and I get e16-4 error message.. the customer care team informed me that a technician will be visiting and charges apply.. a week has passed and nobody has turned up till now.. request the team to look into it and resolve the issue. Customer ID121739180

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