Vodafone store sec- 12 , Dwarka. Paid via credit card but no balance

Hi,

I have been to vodafone store sector 12 Dwarka New Delhi on 09th Oct18 to convert my postpaid to prepaid. The customer care at the store advised me to clear my outstanding of Rs117/- and prepay an amount of Rs506/ as a 3 month pack once my prepaid is activated. I have paid both the the apyment through my credit cards and my prepaid prepaid ot activated today morning i.e. 11Oct 18 but with no top up. When I am enquiring about the same with Vodafone Customer Care, they said that i have not recharged my number and i need to visit to store again. They dont have even the contact number of store and i done have any choice other than visiting vodafone store dwarka sector 12. I need to have a day off from my office to visit their store. Is this something joke for them? I want an early action upon this.
Anil
9873272644 (My vodafone number)

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