Whirlpool Split AC Improper Installation of ODU

Dear Sir,
Have a good day!
I had purchased split ac Model 1.5T MGCL DLX COPR WHT (18) from Amazon on 20th Sep 2018.
Its installation was carried out by local ahmedabad service center on 24th sep 2018. ODU S.No:INX180850051; ADU S.No:INX181501111; Serv Req No : AHQ:918013914
I regret to inform you that this service center was not willing to provide the service request number for installation. However when I took strongly with technician and then with person Mr Inder at service center, the number was provided.
The installation has been done in a very shabby manner and is pathetic. You can see the photographs.
At first instance the piping were not even proper insulated and when I complained, again the technician came & was very rude. Now this outdoor unit installation is so bad that it is inclined on one side by more than 2 inches. It will not only give vibrations but will damage the compressor also. The technician says saheb chalta hai agar compressor khrab ho gaya to company free mein replace karegi. This is the attitude of the staff.
Please arrange to take up strongly with the service center as it effects the company’s reputation. Also arrange to rectify the installation.
Regards,
Narendra

3 Replies to “Whirlpool Split AC Improper Installation of ODU”

  1. Dear Narendra,

    Apologies for the inconvenience. We’re forwarding your concern for further processing & will respond with an update soon.

    Regards,
    Whirlpool Support.

  2. Dear Narendra,

    We got it checked with the service team and confirmed that our service technician is going to visit at your place by tomorrow to assist you with the appliance issue.

    Regards,
    Whirlpool Support.

  3. Dear Narendra,

    Hope this concern has been resolved to your satisfaction. Please feel free to contact us in case you need any further assistance.

    Regards,
    Whirlpool Support.

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