World War Heroes game Gold buying. Transaction issues – value was wrongly deducted from bank account.

On 13June2020 evening I placed an order for game World war heroes. A certain amount was deducted from my bank account but I cant get the reward as they shown in the game.
I made that transaction but it shows it failed but my bank deducted the amount and I have not receive the gold as they shown in the game.

Please check the issue kindly reimburse my payment or help me to get the gold as game reward.

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