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ford india Complaint - ENGINE HAS NO NUMBER

I HAVE A FORD FIESTA. AFTER RUNNING WITH MAINTENANCE FOR OVER 2 LAKH KILOMETERS, THE ENGINE BLOCK CHIPPED OUT AND I DECIDED TO REPLAE THE ENTIRE ENGINE. THE VEHICLE WAS GIVEN TO FORD DEALER ; LAKSHMI FORD, NELLORE, ANDHRA PRADESH. THE ENTIRE NEW ENGINE COST ME AROUND Rs1.47 LAKH WHICH INCLUDED Rs.1.21 LAKH FOR THE SEALED ENGINE ITSELF. HOWEVER, AT THE TIME OF RISING INVOICE ONLY THE PART NUMBER OF THE ENGINE IS MENTIONED BUT NOT THE ENGINE SERIAL NO.

PART NO. IS COMMON FOR A PART ACROSS ALL CARS OF SAME VARIETY BUT ONLY THE ENGINE SERIAL NUMBER IS UNIQUE. SO WHEN I DEMANDED FOR THE SERIAL NUMBER OF THE ENGINE, THE DEALER SAID THAT HE WOULD LOOK INTO THE ISSUE AND FIND OUT THE SAME AS THE SAME IS NOT PRINTED ON THE ENGINE BLOCK.

LATERON, THE DEALER TOLD THAT THEY RECEIVE ONLY ENGINE PART NO'S AND BATCH NO'S BUT NO ENGINE SERIAL NUMBER. SMELLING FOUL, I HAVE CONTACTED THE FORD CUSTOMER CARE.

THEY IN TURN TOLD ME THAT THEY WOULD SPEAK TO THE DEALER AND THAT THE ISSUE WOULD BE RESOLVED. THE NEXT DAY AN EXECUTIVE FROM THE DEALER CALLED ME AND ASKED ME ABOUT THE PROBLEM AGAIN AND I HAD REPEATED THE STORY. SHE SAID SHE TOO WOULD LOOK INTO THE ISSUE BUT DID NOT DO ANYTHING ABOUT IT.
SURPRISINGLY, I LEARNED LATER THAT MY COMPLAINT WITH THE FORD CUSTOMER CARE IS CLOSED.
AFTER THREE MONTHS I COMPLAINED AGAIN TO THE FORD INDIA.
I HAVE EXPLAINED THAT I WANT TO INCORPORATE THE NEW ENGINE NUMBER ON MY C- BOOK WITH RTO SO THAT MY VECHILE COULD GET NEW LEASE OF LIFE.
AND THAT IT WOULD SAVE MY FROM ANY TROUBLE IN INSURANCE CLAIM IF NECESSITATED.
THEY HAVE REGISTETED MY COMPLAINT UNDER "Srv Req No: 0800150419".
THEY INITIALLY TOLD ME THAT THE LAST SEVEN DIGITS OF MY CHASIS NO. IS THE ENGINE NUMBER BUT WHEN I EXPLAINED TO THEM THAT THE ENTIRE ENGINE IS REPLACED WITH NEW ENGINE IN OCT 2016 AND SINCE THEN I AM TRYING TO FIND OUT THE ENGINE NUMBER THEY HAD ESCALATED MY REQUEST AND PROMISED TO LOOK INTO THE ISSUE.
LATER ON SOME ONE HIGHER TALKED TO ME OVER PHONE AND SAID THAT THEY WOULD RESOLVE THE ISSUE.
AFTER A FEW HOURS THEY REPEATED THE SAME THING THAT THE ENGINE NUMBER IS NOTHING BUT THE LAST SEVEN DIGITS OF THE CHASIS. WHEN I EXPLAINED THAT IT IS THE CASE WITH NEW VEHICLE BUT ON THE REPLACED ENGINE THERE IS NO SUCH ENGINE NUMBER EMBOSSED OR LASER PRINTED, THE ISSUE WAS TAKEN TO SOME ONE HIGHER UP WHO EXPLAINED HIS NAME AS "Mr. GOPINATH".
HE TOO STARTED TELLING THE SAME THING BUT WHEN I EXPLAINED HIM THAT IT IS A NEW ENGINE REPLACED IN OCT 2016 HE CLAIMED THAT IT WOULD DEFINITELY HAVE THE SAME NUMBER EMBOSSED AS THAT OF THE MY OLD ENGINE. WHEN I ASKED HOW IT IS POSSIBLE HE TOLD THAT FORD MANUFACTURES SUCH ENGINES ONLY ON ORDER AND RELEASES THE SAME AFTER PRINTING THE SAME NUMBER.
I INVITED HIM TO COME TO MY TOWN (EVEN AT MY EXPENSES) AND IN THE PRESENCE OF HIM AND THE DEALER HE CAN SHOW ME WHERE THE NUMBER IS PRINTED ON THE ENGINE BLOCK HE REALIZED THAT SOME THING IS WRONG AND THEN HE SAID THAT HE WOULD LOOK INTO THE ISSUE AND CALL ME BACK AGAIN.
AFTER A FEW HOURS I HAD A MISSED CALL FROM THE CUSTOMER CARE NUMBER AND SO I MYSELF CALLED THEM. THEN THE SAME IS ATTENDED BY THE LADY ASSISTANT TO GOPINATH AND SHE STARTED EXPLAINING THAT THEY HAD TALK WITH DEALER AND SINCE THERE IS NO ENGINE NUMBER, THE DEALER WOULD CALL ME SOON AND IF I TAKE MY VEHICLE TO THE WORKSHOP THEY WOULD "PAINT" THE ENGINE NUMBER.
I HAVE DECLINED TO TAKE THE VEHICLE TO WORKSHOP FOR SUCH PRINTING AND I TOLD THEM THAT THEY CAN ISSUE ME A LETTER STATING THAT THEY RELEASE SUCH ENGINES FOR REPLACEMENT WITHOUT ANY SERIAL NUMBER. SHE TOLD ME THAT SHE WOULD SEND A MAIL TO THAT EFFECT BUT I HAVE NOT RECEIVED IT YET.
NOW THE QUESTION IS :
1. HOW ENGINES ARE RELEASED FROM FROD FOR REPLACEMENT WITHOUT ANY ENGINE NUMEBER?
2. IN SUCH A SCENARIO HOW THE CHANGE OF ENGINE CAN BE NOTED DOWN BY RTO ON THE C-BOOK?
3. HOW THE CHANGE OF ENGINE CAN BE NOTIFIED TO THE INSURANCE FIRM IF THERE IS NO SUCH ENDORSEMENT ON THE C-BOOK?
BESIDES THESE QUESTIONS THERE IS ANOTHER VITALLY IMPORTANT QUESTIONS IN THIS ISSUE.
A. IF THE FORD INDIA IS RELEASING SUCH ENGINES WITHOUT SERIAL NUMBERS, THEN HOW ARE THEY ACCOUNTING THEM TO THE CENTRAL EXCISE DEPARTMENT AND PAYING THEIR TAXES ON THEM?
B.. WHETHER FORD IS REALLY RELEASING SUCH ENGINES WITHOUT SERIAL NUMBERS OR THE DEALERS ARE GETTING THEM FROM OEM SUPPLIERS AND REPLACING HOODWINKING THE CUSTOMERS?

THE ISSUE NEEDS A SERIOUS PROBING TOO.




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