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Billdeskutil Complaint - money gone when recharged jio number

When I recharged my jio number through paytm using my bank balance,I have lost 309 rupees.This money is not get back in my bank account or my jio number.I just received this message."Paid Rs.309.00 to BILLDESKutil at 9:10 PM. Wallet txn ID:9155090678 Avail. Bal:Rs.0.0" on 15 April 2017

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