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one assist Complaint - more than 7 months completed cellphone not returned

dear sir /madam i had taken insurance on my mi note 3 , it had beeen broken on 3rd october , one time it had gone for re pick up, from 3rd of october uptill today i daily calls to one assist but thet always says we are forwarding your case to the concernt department ... sie 7 months that is more than half year is such a long time duration , kindly solve mine case or i m going to log fir against one assist

mine email address registered on one asssist is
[email protected]

mine contact number - 9752797627

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