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bsnl bhubaneswar/ land line Complaint - my land phone is not working at the time of power cut in the locality of jatni

My land line phone bearing no. 0674-2495889 has always dead at the time of power cut and other reason of electricity disruption in the locality of jatni. When I am going to know about the situation from the kudiary micro exchange, it is known from there that the battery cells out of service since long. Is it good governance in bharat sanchar nigam limited in providing telephone service to the bona fide consumer. kindly redressed the complaint narrated above. thanksg

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